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E-Commerce · head to head

Hotjar vs Oracle Commerce

Hotjar logo

Hotjar

E-Commerce

Understand how users behave on your site

From
Free
Rated
-
Full reviewWebsite
Oracle Commerce logo

Oracle Commerce

E-Commerce

Cloud-based commerce platform by Oracle

From
$100000/year
Rated
-
Full reviewWebsite

The short version

  • Only Hotjar has a free tier, so it costs nothing to try first.
  • Each has a real cost: Hotjar website performance impact - Hotjar tracking code can cause noticeable slowdowns affecting site speed and Google rankings; Oracle Commerce enterprise-only pricing model with no transparent public pricing (custom quotes required)
  • They diverge on capability: Hotjar covers Heatmaps, Oracle Commerce covers Storefront builder.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Hotjar and Oracle Commerce actually diverge.

Attributes where Hotjar and Oracle Commerce differ
AttributeHotjarOracle Commerce
Starting priceFree$100000/year
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWebCloud/Web
Founded20141991

Identical on both: user rating (Not yet rated), category (E-Commerce).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hotjar

  • Heatmaps
  • Session recordings
  • Feedback widgets
  • Surveys
  • User interviews
  • Conversion funnels
  • Form analytics
  • Rage click detection

Only in Oracle Commerce

  • Storefront builder
  • Product management
  • Order management
  • Inventory management
  • Personalization engine
  • Analytics
  • B2B capabilities
  • Mobile commerce

What people use each for

The jobs each tool is most often brought in to do.

Hotjar

  • User behavior analysisnot Oracle Commerce
  • Conversion optimizationnot Oracle Commerce
  • UX researchnot Oracle Commerce
  • Customer feedbacknot Oracle Commerce
  • Usability testingnot Oracle Commerce

Oracle Commerce

No use cases recorded yet. See the Oracle Commerce review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hotjar

  • Website performance impact - Hotjar tracking code can cause noticeable slowdowns affecting site speed and Google rankings
  • Session recording limits - free and lower-tier plans have monthly session recording caps that must be sampled above the limit
  • Inaccurate heatmaps on dynamic pages - heatmaps fail to display correctly on pages with modals, sticky navigation bars, and pop-up overlays
  • No mobile app - only web-based access available
  • Not real-time analytics - includes slight data processing delay

Oracle Commerce

  • Enterprise-only pricing model with no transparent public pricing (custom quotes required)
  • Requires significant implementation costs and consulting services
  • Complex setup and configuration compared to simpler SaaS e-commerce platforms
  • Extensive product catalog and workflow management configuration required without pre-built templates

Pricing, plan by plan

Hotjar

Free

No published plan breakdown. See the Hotjar review.

Oracle Commerce

$100000/year
  • Commerce$100000/year
    • Storefront management
    • Product catalog
    • Order management
  • Commerce Premium$500000/year
    • All Commerce features
    • Advanced personalization
    • B2B capabilities

Which should you pick?

Choose Hotjar if

  • You need heatmaps.
  • You want to start without paying.
  • You also want session recordings.
Hotjar review

Choose Oracle Commerce if

  • You need storefront builder.
  • You work on Cloud/Web.
  • You also want product management.
Oracle Commerce review

Questions people ask

Is Hotjar or Oracle Commerce better?
Neither clearly leads. Hotjar starts at Free and Oracle Commerce at $100000/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hotjar or Oracle Commerce?
Hotjar has a free tier; the other does not. Paid plans start at Free for Hotjar and $100000/year for Oracle Commerce.
Does Hotjar or Oracle Commerce run on more platforms?
Hotjar runs on Web. Oracle Commerce runs on Cloud/Web.
Can I use Hotjar for free?
Yes. Hotjar has a free tier, so you can try it without paying. Oracle Commerce starts at $100000/year.
What is Hotjar best used for?
Hotjar is most often used for user behavior analysis, conversion optimization, ux research, customer feedback. Of those, user behavior analysis and conversion optimization are not what Oracle Commerce is typically brought in for.
What can Hotjar do that Oracle Commerce cannot?
Hotjar covers Heatmaps, Session recordings, Feedback widgets, Surveys. Oracle Commerce covers Storefront builder, Product management, Order management, Inventory management.

Answered from the vendors’ own pages

Hotjar: Does Hotjar have a free tier?

Yes. Hotjar's free plan (now under Contentsquare) includes 200,000 monthly sessions, 10,000 session replays, and unlimited heatmaps, with no time limit on the free tier.

Source
Oracle Commerce: What platform flexibility does Oracle Commerce provide for customization?

Oracle Commerce provides an API-first architecture that gives full control over storefront customization, integrations, and workflows without being limited by templates. It includes 20+ out-of-the-box page layouts and 70+ prebuilt widgets that merchants can customize or extend.

Source
Hotjar: Can I export my data from Hotjar?

Yes. Hotjar allows exporting heatmaps as JPG images, survey responses as CSV files, and session recording metadata. Advanced export options are available through the Hotjar API.

Source
Oracle Commerce: Does Oracle Commerce support complex product configurations?

Yes. Oracle Commerce supports configurable products, including complex configured items in self-service channels. It leverages CPQ's guided selling, rules, and constraints to sell complex products error-free.

Source
Hotjar: Does Hotjar provide real-time analytics?

No. Hotjar has a slight delay in data processing and does not offer true real-time analytics compared to some competitors.

Source
Oracle Commerce: What payment and order management capabilities does Oracle Commerce offer?

Oracle Commerce includes shopping cart, mobile access, multi-store support, dynamic catalog management, pricing, promotions, and order management. The platform is built on a subscription model with usage-based metrics for page views and orders.

Source
Hotjar: What integrations does Hotjar support?

Hotjar integrates with Google Analytics, Google Tag Manager, Slack, HubSpot, Jira, Linear, Microsoft Teams, Zapier, and hundreds of other tools through its API and partner integrations.

Source
Oracle Commerce: Can customer service representatives use Oracle Commerce for order assistance?

Yes. Oracle Commerce features an integrated call center application (Agent Console) that enables service representatives to deliver informed, consistent experiences to shoppers with access to complete order information.

Source
Oracle Commerce: What pricing model does Oracle Commerce use?

Oracle Commerce operates on a subscription-based SaaS model with usage-based pricing. Standard and Premium tiers are available, with costs calculated by page views or orders (starting at $800 for the first 1,000, then $3 per additional 1,000).

Source
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