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QuickBooks vs Salesforce Service Cloud

QuickBooks logo

QuickBooks

Software

Smart, simple online accounting software for small business

From
$30/month
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: QuickBooks chart of Accounts is capped on every QuickBooks Online tier except Advanced; Simple Start, Essentials and Plus all have a limited entry count; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: QuickBooks covers Income & expense tracking, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which QuickBooks and Salesforce Service Cloud actually diverge.

Attributes where QuickBooks and Salesforce Service Cloud differ
AttributeQuickBooksSalesforce Service Cloud
Starting price$30/month$25/month
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
Founded19831999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in QuickBooks

  • Income & expense tracking
  • Invoicing
  • Payment processing
  • Financial reporting
  • Tax preparation
  • Bank reconciliation
  • Bill management
  • Mobile apps

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Both cover

  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

QuickBooks

  • Bookkeepingnot Salesforce Service Cloud
  • Invoicingnot Salesforce Service Cloud
  • Expense trackingnot Salesforce Service Cloud
  • Financial reportingnot Salesforce Service Cloud
  • Tax preparationnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot QuickBooks
  • Field servicenot QuickBooks
  • Self-service portalsnot QuickBooks
  • AI-powered supportnot QuickBooks

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

QuickBooks

  • Chart of Accounts is capped on every QuickBooks Online tier except Advanced; Simple Start, Essentials and Plus all have a limited entry count
  • Even the top Advanced tier caps bulk invoice uploads at 1,000 transaction lines per batch
  • Payroll is a separate paid add-on billed per employee per month (USD 6 to 10 depending on plan) on top of the base subscription

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

QuickBooks

$30/month
  • Simple Start$30/month
    • Income & expense tracking
    • Invoice & payments
    • Tax deductions
  • Essentials$60/month
    • Everything in Simple Start
    • Bill management
    • Time tracking
  • Plus$90/month
    • Everything in Essentials
    • Inventory tracking
    • Project profitability
  • Advanced$200/month
    • Everything in Plus
    • Dedicated account team
    • 25 users

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose QuickBooks if

  • You need income & expense tracking.
  • You work on Web, Ios, Android, Api.
  • You also want invoicing.
QuickBooks review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is QuickBooks or Salesforce Service Cloud better?
Neither clearly leads. QuickBooks starts at $30/month and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, QuickBooks or Salesforce Service Cloud?
QuickBooks starts at $30/month and Salesforce Service Cloud at $25/month.
Does QuickBooks or Salesforce Service Cloud run on more platforms?
QuickBooks runs on Web, Ios, Android, Api. Salesforce Service Cloud runs on Web, Ios, Android.
What is QuickBooks best used for?
QuickBooks is most often used for bookkeeping, invoicing, expense tracking, financial reporting. Of those, bookkeeping and invoicing are not what Salesforce Service Cloud is typically brought in for.
What can QuickBooks do that Salesforce Service Cloud cannot?
QuickBooks covers Income & expense tracking, Invoicing, Payment processing, Financial reporting. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle SOC2.
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