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Communication & Collaboration · head to head

Google Chat vs Salesforce

Google Chat logo

Google Chat

Communication & Collaboration

AI-powered team messaging and collaboration

From
On request
Rated
-
Full reviewWebsite
Salesforce logo

Salesforce

All industries

World's #1 CRM

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Google Chat not sold as a standalone product; it is included only with paid Google Workspace subscriptions (Business Standard, Business Plus, Enterprise Standard, Enterprise Plus); Salesforce sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually

Where they differ

Only the attributes on which Google Chat and Salesforce actually diverge.

Attributes where Google Chat and Salesforce differ
AttributeGoogle ChatSalesforce
Starting priceOn request$25/month
PlatformsWebWeb, Ios, Android, Api
CategoryCommunication & CollaborationAll industries
FoundedUnknown1999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Google Chat

Nothing recorded that Salesforce does not also cover.

Only in Salesforce

  • Contact management
  • Opportunity management
  • Lead management
  • Reports & dashboards
  • Email integration
  • Workflow automation
  • Mobile access
  • AppExchange

What people use each for

The jobs each tool is most often brought in to do.

Google Chat

No use cases recorded yet. See the Google Chat review.

Salesforce

  • Sales managementnot Google Chat
  • Customer servicenot Google Chat
  • Marketing automationnot Google Chat
  • Lead generationnot Google Chat
  • Analytics & reportingnot Google Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Google Chat

  • Not sold as a standalone product; it is included only with paid Google Workspace subscriptions (Business Standard, Business Plus, Enterprise Standard, Enterprise Plus)
  • Gemini AI features inside Chat, including message summarization and conversation insights, are limited to Business and Enterprise tier Workspace plans

Salesforce

  • Sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually

Pricing, plan by plan

Google Chat

On request

No published plan breakdown. See the Google Chat review.

Salesforce

$25/month
  • Essentials$25/month
    • Account & contact management
    • Opportunity tracking
    • Lead management
  • Professional$80/month
    • Everything in Essentials
    • Complete CRM
    • Lead scoring
  • Enterprise$165/month
    • Everything in Professional
    • Workflow automation
    • Advanced analytics
  • Unlimited$330/month
    • Everything in Enterprise
    • Unlimited customizations
    • 24/7 support

Which should you pick?

Choose Google Chat if

Nothing in the data separates Google Chat from Salesforce on the points above - pick on price and on how each one feels to use.

Google Chat review

Choose Salesforce if

  • You need contact management.
  • You work on Web, Ios, Android, Api.
  • You also want opportunity management.
Salesforce review

Questions people ask

Is Google Chat or Salesforce better?
Neither clearly leads. Google Chat starts at On request and Salesforce at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Google Chat or Salesforce?
Google Chat starts at On request and Salesforce at $25/month.
Does Google Chat or Salesforce run on more platforms?
Google Chat runs on Web. Salesforce runs on Web, Ios, Android, Api.
What can Google Chat do that Salesforce cannot?
Salesforce covers Contact management, Opportunity management, Lead management, Reports & dashboards.
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Related pages

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