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Communication & Collaboration · head to head

Gong vs Webex by Cisco

Gong logo

Gong

Communication & Collaboration

Revenue intelligence platform

From
$1600/user-per-year
Rated
-
Full reviewWebsite
Webex by Cisco logo

Webex by Cisco

Communication & Collaboration

A simpler, smarter way to work

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Webex by Cisco has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gong pricing not published; custom quotes and high platform fees make budget forecasting difficult; Webex by Cisco listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)
  • They diverge on capability: Gong covers Call recording, Webex by Cisco covers Video and audio conferencing.

Where they differ

Only the attributes on which Gong and Webex by Cisco actually diverge.

Attributes where Gong and Webex by Cisco differ
AttributeGongWebex by Cisco
Starting price$1600/user-per-yearFree
Pricing modelUnknownsubscription
Free tierNoYes
PlatformsWeb, Cloud-based SaaSWeb, Windows, Macos, Linux, Ios, Android
CategoryUnknownCommunication & Collaboration
Founded20161984

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gong

  • Call recording
  • AI transcription
  • Deal intelligence
  • Market intelligence
  • Team coaching
  • HubSpot
  • Zoom
  • SOC 2 Type II

Only in Webex by Cisco

  • Video and audio conferencing
  • Screen sharing and annotation
  • Virtual backgrounds
  • Recording and playback
  • Meeting transcription
  • Chat and messaging
  • Calendar integration
  • Breakout sessions

Both cover

  • Salesforce
  • Microsoft Teams
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Gong

  • Call analysisnot Webex by Cisco
  • Deal forecastingnot Webex by Cisco
  • Sales coachingnot Webex by Cisco
  • Win/loss analysisnot Webex by Cisco

Webex by Cisco

  • Video conferencingnot Gong
  • Webinarsnot Gong
  • Virtual eventsnot Gong
  • Trainingnot Gong
  • Enterprise communicationnot Gong

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gong

  • Pricing not published; custom quotes and high platform fees make budget forecasting difficult
  • Built for sales calls only; limited contact center and multi-channel conversation coverage
  • Forecasting and Engage modules use keyword-based analysis with 20-30 minute processing delay, not generative AI
  • Conversation analysis cannot capture internal buyer meetings or decision-making discussions

Webex by Cisco

  • Listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)

Pricing, plan by plan

Gong

$1600/user-per-year

No published plan breakdown. See the Gong review.

Webex by Cisco

Free
  • FreeFree
    • Unlimited 1:1 meetings
    • Group meetings (40 min limit, 100 participants)
    • HD video
  • Pro$13.5/month
    • Unlimited meetings (500 participants)
    • Cloud recording and storage
    • Advanced scheduling
  • Business$18/month
    • Everything in Pro
    • Custom branding
    • Advanced security
  • Enterprise$undefined/month
    • Unlimited everything
    • Dedicated account manager
    • Custom deployment

Which should you pick?

Choose Gong if

  • You need call recording.
  • You work on Web, Cloud-based SaaS.
  • You also want ai transcription.
Gong review

Choose Webex by Cisco if

  • You need video and audio conferencing.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android.
  • You also want screen sharing and annotation.
Webex by Cisco review

Questions people ask

Is Gong or Webex by Cisco better?
Neither clearly leads. Gong starts at $1600/user-per-year and Webex by Cisco at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gong or Webex by Cisco?
Webex by Cisco has a free tier; the other does not. Paid plans start at $1600/user-per-year for Gong and Free for Webex by Cisco.
Does Gong or Webex by Cisco run on more platforms?
Gong runs on Web, Cloud-based SaaS. Webex by Cisco runs on Web, Windows, Macos, Linux, Ios, Android.
Can I use Webex by Cisco for free?
Yes. Webex by Cisco has a free tier, so you can try it without paying. Gong starts at $1600/user-per-year.
What is Gong best used for?
Gong is most often used for call analysis, deal forecasting, sales coaching, win/loss analysis. Of those, call analysis and deal forecasting are not what Webex by Cisco is typically brought in for.
What can Gong do that Webex by Cisco cannot?
Gong covers Call recording, AI transcription, Deal intelligence, Market intelligence. Webex by Cisco covers Video and audio conferencing, Screen sharing and annotation, Virtual backgrounds, Recording and playback. Both handle Salesforce, Microsoft Teams, Slack.

Answered from the vendors’ own pages

Gong: How much does Gong cost?

Gong pricing starts around $1,600 per user per year, with a mandatory platform fee of $5,000-$50,000 annually. Exact pricing is custom and requires a sales consultation.

Source
Gong: Does Gong integrate with Salesforce?

Yes. Gong integrates with Salesforce via REST API to import account data and export conversation summaries, enabling searchable calls by CRM fields.

Source
Gong: What conversations can Gong capture?

Gong was built primarily for sales call analysis and captures calls through integrations with major dialer systems. Coverage for contact center and multi-channel conversations is limited.

Source
Gong: Does Gong have an on-premise option?

Gong is a cloud-based SaaS platform without an on-premise deployment option. All conversation analysis and storage occurs in Gong's cloud infrastructure.

Source
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