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Software · head to head

Webex by Cisco vs Zoho CRM

Webex by Cisco logo

Webex by Cisco

Software

A simpler, smarter way to work

From
Free
Rated
-
Full reviewWebsite
Zoho CRM logo

Zoho CRM

Software

The world's favorite CRM

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Webex by Cisco listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL); Zoho CRM free tier limited to 3 users only
  • They diverge on capability: Webex by Cisco covers Video and audio conferencing, Zoho CRM covers Lead management.

Where they differ

Only the attributes on which Webex by Cisco and Zoho CRM actually diverge.

Attributes where Webex by Cisco and Zoho CRM differ
AttributeWebex by CiscoZoho CRM
PlatformsWeb, Windows, Macos, Linux, Ios, AndroidWeb, Ios, Android, Api
Founded19841996

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Webex by Cisco

  • Video and audio conferencing
  • Screen sharing and annotation
  • Virtual backgrounds
  • Recording and playback
  • Meeting transcription
  • Chat and messaging
  • Calendar integration
  • Breakout sessions

Only in Zoho CRM

  • Lead management
  • Deal tracking
  • Contact management
  • Sales automation
  • Analytics
  • Mobile CRM
  • Email marketing
  • AI assistant (Zia)

Both cover

  • Slack
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Webex by Cisco

  • Video conferencingnot Zoho CRM
  • Webinarsnot Zoho CRM
  • Virtual eventsnot Zoho CRM
  • Trainingnot Zoho CRM
  • Enterprise communicationnot Zoho CRM

Zoho CRM

  • Sales automationnot Webex by Cisco
  • Lead managementnot Webex by Cisco
  • Customer supportnot Webex by Cisco
  • Marketing automationnot Webex by Cisco
  • Analytics & reportingnot Webex by Cisco

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Webex by Cisco

  • Listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)

Zoho CRM

  • Free tier limited to 3 users only
  • Steep pricing when scaling beyond 10 users
  • Limited offline capabilities compared to some competitors
  • Setup and configuration can require significant customization

Pricing, plan by plan

Webex by Cisco

Free
  • FreeFree
    • Unlimited 1:1 meetings
    • Group meetings (40 min limit, 100 participants)
    • HD video
  • Pro$13.5/month
    • Unlimited meetings (500 participants)
    • Cloud recording and storage
    • Advanced scheduling
  • Business$18/month
    • Everything in Pro
    • Custom branding
    • Advanced security
  • Enterprise$undefined/month
    • Unlimited everything
    • Dedicated account manager
    • Custom deployment

Zoho CRM

Free
  • FreeFree
    • Up to 3 users
    • Basic modules
    • Standard dashboards
  • Standard$14/month
    • Sales forecasting
    • Custom dashboards
    • Workflow automation
  • Professional$23/month
    • Inventory management
    • AI predictions
    • Advanced customization
  • Enterprise$40/month
    • Zia AI assistant
    • Multi-currency
    • Advanced analytics

Which should you pick?

Choose Webex by Cisco if

  • You need video and audio conferencing.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android.
  • You also want screen sharing and annotation.
Webex by Cisco review

Choose Zoho CRM if

  • You need lead management.
  • You want to start without paying.
  • You work on Web, Ios, Android, Api.
  • You also want deal tracking.
Zoho CRM review

Questions people ask

Is Webex by Cisco or Zoho CRM better?
Neither clearly leads. Webex by Cisco starts at Free and Zoho CRM at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Webex by Cisco or Zoho CRM?
Webex by Cisco starts at Free and Zoho CRM at Free.
Does Webex by Cisco or Zoho CRM run on more platforms?
Webex by Cisco runs on Web, Windows, Macos, Linux, Ios, Android. Zoho CRM runs on Web, Ios, Android, Api.
Can I use Webex by Cisco for free?
Both have a free tier, so you can try either at no cost before committing.
What is Webex by Cisco best used for?
Webex by Cisco is most often used for video conferencing, webinars, virtual events, training. Of those, video conferencing and webinars are not what Zoho CRM is typically brought in for.
What can Webex by Cisco do that Zoho CRM cannot?
Webex by Cisco covers Video and audio conferencing, Screen sharing and annotation, Virtual backgrounds, Recording and playback. Zoho CRM covers Lead management, Deal tracking, Contact management, Sales automation. Both handle Slack, SOC2.

Answered from the vendors’ own pages

Zoho CRM: Does Zoho CRM have a free tier?

Yes. Zoho CRM offers a free plan for up to 3 users that includes core CRM functionality like lead, contact, and account management, basic workflow automation, and customizable dashboards.

Source
Zoho CRM: What does Zoho CRM cost for a paid plan?

Zoho CRM pricing ranges from $14 per user per month for the Standard plan up to $52 per user per month for the Ultimate plan when billed annually. Most sales teams use the Professional plan around $23/user/month or Enterprise at $40/user/month.

Source
Zoho CRM: Is Zoho CRM independent or owned by another company?

Zoho CRM is part of Zoho Corporation, which is independent and bootstrapped. The parent company was founded in 1996 as AdventNet, rebranded to Zoho in 2009, and has never accepted external venture funding.

Source
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