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Software · head to head

Freshservice vs Sunsama

Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Sunsama logo

Sunsama

Software

The daily planner for busy professionals

From
$17/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Sunsama pricing is higher than some competitor daily planners at $17+ per month
  • They diverge on capability: Freshservice covers Incident management, Sunsama covers Daily planning ritual.

Where they differ

Only the attributes on which Freshservice and Sunsama actually diverge.

Attributes where Freshservice and Sunsama differ
AttributeFreshserviceSunsama
Starting price$19/month$17/month
Pricing modelsubscriptionUnknown
Founded20102016

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Microsoft Teams
  • AWS

Only in Sunsama

  • Daily planning ritual
  • Task timeboxing
  • Workload management
  • Shutdown routine
  • Focus mode
  • Google Calendar
  • Outlook
  • Todoist

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Sunsama
  • Asset management and change control for IT teamsnot Sunsama

Sunsama

  • Schedulingnot Freshservice
  • Appointment bookingnot Freshservice
  • Time trackingnot Freshservice
  • Resource managementnot Freshservice
  • Team coordinationnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Sunsama

  • Pricing is higher than some competitor daily planners at $17+ per month
  • Requires consistent daily engagement with the planning ritual to be effective
  • Limited customization of the daily planning framework compared to more flexible task managers

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Sunsama

$17/month
  • Pro Plan (Annual)$17/month
    • Unlimited usage
    • Unlimited integrations
    • AI + MCP + Zapier support
  • Pro Plan (Monthly)$22/month
    • Unlimited usage
    • Unlimited integrations
    • AI + MCP + Zapier support

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Sunsama if

  • You need daily planning ritual.
  • You work on Web, iOS, Android.
  • You also want task timeboxing.
Sunsama review

Questions people ask

Is Freshservice or Sunsama better?
Neither clearly leads. Freshservice starts at $19/month and Sunsama at $17/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Sunsama?
Freshservice starts at $19/month and Sunsama at $17/month.
Does Freshservice or Sunsama run on more platforms?
Freshservice runs on Web, Ios, Android. Sunsama runs on Web, iOS, Android.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Sunsama is typically brought in for.
What can Freshservice do that Sunsama cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Sunsama covers Daily planning ritual, Task timeboxing, Workload management, Shutdown routine. Both handle Slack, Web support.

Answered from the vendors’ own pages

Sunsama: What is the pricing for Sunsama and is there a free trial?

Sunsama costs $17 per month when billed yearly or $22 per month when billed monthly. A 14-day free trial is available without requiring a credit card.

Source
Sunsama: What task management tools does Sunsama integrate with?

Sunsama integrates with Asana, Todoist, Trello, Jira, Linear, Monday.com, Notion, ClickUp, GitHub, and Google Tasks, allowing you to pull tasks from these services into your daily plan.

Source
Sunsama: Can Sunsama sync with my calendar?

Yes, Sunsama is bidirectionally synced with Google Calendar, Outlook Calendar, and iCloud Calendar, creating a unified view of your schedule and daily commitments.

Source
Sunsama: Does Sunsama have a mobile app?

Yes, Sunsama is available as a mobile app on both iOS and Android through the Google Play Store and Apple App Store for managing your daily plan on the go.

Source
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Related pages

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