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Inventory · head to head

Fiix vs Glassbox

Fiix logo

Fiix

Inventory

AI-powered maintenance management

From
Free
Rated
-
Full reviewWebsite
Glassbox logo

Glassbox

Business Intelligence

Digital experience intelligence

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Fiix has a free tier, so it costs nothing to try first.
  • Each has a real cost: Fiix integrations, SSO, audit trail and database export are all Enterprise only, which carries no published price; Glassbox no fixed pricing tiers published; custom quotes required based on package, data retention, and session volume
  • They diverge on capability: Fiix covers Work order management, Glassbox covers Session Replay.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Fiix and Glassbox actually diverge.

Attributes where Fiix and Glassbox differ
AttributeFiixGlassbox
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Mobile app, Cloud-basedWeb, Mobile, Hybrid
CategoryInventoryBusiness Intelligence
Founded20082010

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Fiix

  • Work order management
  • Parts inventory
  • Predictive maintenance
  • AI insights
  • SAP
  • Oracle
  • Microsoft Dynamics
  • IoT sensors

Only in Glassbox

  • Session Replay
  • Struggle Detection
  • Journey Mapping
  • AI Insights
  • Voice of Customer
  • Adobe Analytics
  • Google Analytics
  • ServiceNow

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Fiix

  • Maintenance management and work order tracking for equipmentnot Glassbox
  • Scheduling preventive maintenance and managing spare parts inventorynot Glassbox

Glassbox

  • User experience analysisnot Fiix
  • Bug reproductionnot Fiix
  • Conversion optimizationnot Fiix
  • Customer journey mappingnot Fiix
  • Usability testingnot Fiix

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Fiix

  • Integrations, SSO, audit trail and database export are all Enterprise only, which carries no published price
  • The $75 Professional plan still excludes e signatures, failure codes and any integration
  • The $45 Basic plan excludes multi site management, purchasing and advanced analytics
  • The free plan is limited in users and withholds almost every feature beyond basic work orders
  • Assets are unlimited on every tier, so the ladder is entirely about features rather than scale

Glassbox

  • No fixed pricing tiers published; custom quotes required based on package, data retention, and session volume

Pricing, plan by plan

Fiix

Free
  • FreeFree
    • Basic CMMS
    • 3 users
    • Community support
  • Basic$45/month
    • Full CMMS
    • Reporting
    • Email support
  • Professional$75/month
    • AI features
    • Integrations
    • Priority support

Glassbox

On request
  • CustomFree
    • Full Platform
    • Mobile Analytics
    • Enterprise Support

Which should you pick?

Choose Fiix if

  • You need work order management.
  • You want to start without paying.
  • You work on Web, Mobile app, Cloud-based.
  • You also want parts inventory.
Fiix review

Choose Glassbox if

  • You need session replay.
  • You work on Web, Mobile, Hybrid.
  • You also want struggle detection.
Glassbox review

Questions people ask

Is Fiix or Glassbox better?
Neither clearly leads. Fiix starts at Free and Glassbox at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Fiix or Glassbox?
Fiix has a free tier; the other does not. Paid plans start at Free for Fiix and On request for Glassbox.
Does Fiix or Glassbox run on more platforms?
Fiix runs on Web, Mobile app, Cloud-based. Glassbox runs on Web, Mobile, Hybrid.
Can I use Fiix for free?
Yes. Fiix has a free tier, so you can try it without paying. Glassbox starts at On request.
What is Fiix best used for?
Fiix is most often used for maintenance management and work order tracking for equipment, scheduling preventive maintenance and managing spare parts inventory. Of those, maintenance management and work order tracking for equipment and scheduling preventive maintenance and managing spare parts inventory are not what Glassbox is typically brought in for.
What can Fiix do that Glassbox cannot?
Fiix covers Work order management, Parts inventory, Predictive maintenance, AI insights. Glassbox covers Session Replay, Struggle Detection, Journey Mapping, AI Insights. Both handle Salesforce, Web support.

Answered from the vendors’ own pages

Fiix: What is included in Fiix's free plan?

The free plan includes 25 active preventive maintenance tasks, unlimited work orders, basic asset management, and mobile app access.

Source
Glassbox: How much does Glassbox cost?

Glassbox uses custom pricing based on three factors: the selected package (Production Operation, Marketing/Business, or Product), data retention period, and session volume. The vendor encourages contacting sales to build customized packages.

Source
Fiix: What is the price difference between Basic and Professional plans per user?

Basic costs $45 per user per month, while Professional costs $75 per user per month. Professional is marked as the most popular tier.

Source
Glassbox: Does Glassbox offer add-ons for specific industries?

Yes, Glassbox offers specialized add-on solutions including fraud prevention, accessibility features, and call center solutions tailored for financial organizations.

Source
Fiix: What unique features does the Professional plan add compared to Basic?

Professional includes multi-site management, AI insights, and advanced analytics in addition to the unlimited preventive maintenance and reports included in Basic.

Source
Fiix: Are there flexible payment options for Fiix subscriptions?

Yes, Fiix offers both month-to-month subscriptions and annual subscription plans with the ability to upgrade anytime. No additional setup or hardware fees apply.

Source
Fiix: What add-on licenses are available, and how are they priced?

Fiix offers Lite License (Operator Access) for limited frontline team access and Fiix MAX AI assistant (requires Professional or Enterprise plan). Pricing for both requires contacting sales.

Source
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