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Inventory · head to head

Extensiv vs Glassbox

Extensiv logo

Extensiv

Inventory

Omnichannel fulfillment and inventory platform

From
On request
Rated
-
Full reviewWebsite
Glassbox logo

Glassbox

Business Intelligence

Digital experience intelligence

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Extensiv sold as separate products, including 3PL Warehouse Manager, Billing Manager, Integration Manager and the Small Parcel Suite, rather than one system; Glassbox no fixed pricing tiers published; custom quotes required based on package, data retention, and session volume
  • They diverge on capability: Extensiv covers Omnichannel fulfillment, Glassbox covers Session Replay.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Extensiv and Glassbox actually diverge.

Attributes where Extensiv and Glassbox differ
AttributeExtensivGlassbox
PlatformsWeb, Mobile app, Cloud-basedWeb, Mobile, Hybrid
CategoryInventoryBusiness Intelligence
Founded20062010

Identical on both: starting price (On request), pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Extensiv

  • Omnichannel fulfillment
  • Warehouse management
  • Order routing
  • Inventory optimization
  • Shopify
  • Amazon
  • Walmart
  • eBay

Only in Glassbox

  • Session Replay
  • Struggle Detection
  • Journey Mapping
  • AI Insights
  • Voice of Customer
  • Adobe Analytics
  • Google Analytics
  • Salesforce

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Extensiv

  • Warehouse management for a third-party logistics providernot Glassbox
  • Billing warehouse clients for storage and handlingnot Glassbox
  • Order and inventory sync across sales channelsnot Glassbox
  • Small parcel rate shopping and label printingnot Glassbox
  • Managing a network of fulfilment partnersnot Glassbox

Glassbox

  • User experience analysisnot Extensiv
  • Bug reproductionnot Extensiv
  • Conversion optimizationnot Extensiv
  • Customer journey mappingnot Extensiv
  • Usability testingnot Extensiv

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Extensiv

  • Sold as separate products, including 3PL Warehouse Manager, Billing Manager, Integration Manager and the Small Parcel Suite, rather than one system
  • Built for third-party logistics providers rather than brands running their own warehouse
  • Pricing is not published

Glassbox

  • No fixed pricing tiers published; custom quotes required based on package, data retention, and session volume

Pricing, plan by plan

Extensiv

On request
  • Standard$500/month
    • Core features
    • 10 users
    • Standard support
  • Professional$1000/month
    • Advanced features
    • 25 users
    • Priority support
  • Enterprise$2500/month
    • Full platform
    • Unlimited users
    • Dedicated support

Glassbox

On request
  • CustomFree
    • Full Platform
    • Mobile Analytics
    • Enterprise Support

Which should you pick?

Choose Extensiv if

  • You need omnichannel fulfillment.
  • You work on Web, Mobile app, Cloud-based.
  • You also want warehouse management.
Extensiv review

Choose Glassbox if

  • You need session replay.
  • You work on Web, Mobile, Hybrid.
  • You also want struggle detection.
Glassbox review

Questions people ask

Is Extensiv or Glassbox better?
Neither clearly leads. Extensiv starts at On request and Glassbox at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Extensiv or Glassbox?
Extensiv starts at On request and Glassbox at On request.
Does Extensiv or Glassbox run on more platforms?
Extensiv runs on Web, Mobile app, Cloud-based. Glassbox runs on Web, Mobile, Hybrid.
What is Extensiv best used for?
Extensiv is most often used for warehouse management for a third-party logistics provider, billing warehouse clients for storage and handling, order and inventory sync across sales channels, small parcel rate shopping and label printing. Of those, warehouse management for a third-party logistics provider and billing warehouse clients for storage and handling are not what Glassbox is typically brought in for.
What can Extensiv do that Glassbox cannot?
Extensiv covers Omnichannel fulfillment, Warehouse management, Order routing, Inventory optimization. Glassbox covers Session Replay, Struggle Detection, Journey Mapping, AI Insights. Both handle Web support.

Answered from the vendors’ own pages

Extensiv: Does Extensiv publish its pricing publicly?

No. Extensiv does not disclose pricing information on its website. Customers must request a demo or contact the company at 888-375-2368 to obtain pricing details.

Source
Glassbox: How much does Glassbox cost?

Glassbox uses custom pricing based on three factors: the selected package (Production Operation, Marketing/Business, or Product), data retention period, and session volume. The vendor encourages contacting sales to build customized packages.

Source
Extensiv: Does Extensiv offer any free products?

Yes. Extensiv's Integration Manager tool is available to get started for free at https://app.cartrover.com/signup.php, but main products require contacting sales for pricing.

Source
Glassbox: Does Glassbox offer add-ons for specific industries?

Yes, Glassbox offers specialized add-on solutions including fraud prevention, accessibility features, and call center solutions tailored for financial organizations.

Source
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