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Field Service · head to head

FaciliWorks vs NEXGEN Asset Management

FaciliWorks logo

FaciliWorks

Field Service

CMMS from CyberMetrics that still sells a perpetual on-premise licence alongside subscription

From
On request
Rated
-
Full reviewWebsite
NEXGEN Asset Management logo

NEXGEN Asset Management

Government

Combined EAM and CMMS for utilities and municipalities with Esri GIS at the centre of the asset register

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: FaciliWorks the interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.; NEXGEN Asset Management pricing keys off asset count, so a routine GIS resegmentation that splits mains into more records can raise your subscription without adding a single user or work order.
  • They diverge on capability: FaciliWorks covers Perpetual or subscription licensing, NEXGEN Asset Management covers Esri GIS integration.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which FaciliWorks and NEXGEN Asset Management actually diverge.

Attributes where FaciliWorks and NEXGEN Asset Management differ
AttributeFaciliWorksNEXGEN Asset Management
PlatformsWindows, Web, iOS, Android, On-premiseWeb, iOS, Android
CategoryField ServiceGovernment

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FaciliWorks

  • Perpetual or subscription licensing
  • Concurrent seat option
  • Preventive maintenance scheduling
  • Calibration alignment
  • Parts and purchasing
  • Mobile work orders

Only in NEXGEN Asset Management

  • Esri GIS integration
  • Risk and criticality
  • Condition assessment
  • Capital planning
  • Work orders
  • Mobile field app
  • Service requests
  • Inventory and purchasing

What people use each for

The jobs each tool is most often brought in to do.

FaciliWorks

  • A regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendornot NEXGEN Asset Management
  • A defence or utility site on an isolated network where a cloud-only CMMS is not permitted by policynot NEXGEN Asset Management
  • A maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcountnot NEXGEN Asset Management
  • A plant with many occasional users where concurrent licensing costs far less than a named seat for every techniciannot NEXGEN Asset Management

NEXGEN Asset Management

  • A water utility that must show a board why a specific main is being replaced this year rather than nextnot FaciliWorks
  • A city public works department consolidating a GIS asset inventory and a paper work order process into one systemnot FaciliWorks
  • An airport authority tracking condition assessments across airside and landside assets with capital forecastingnot FaciliWorks
  • A district that needs citizen service requests to become tracked work orders with an auditable historynot FaciliWorks

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FaciliWorks

  • The interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.
  • A perpetual licence still carries an annual maintenance and support fee, so the one-off purchase framing does not hold; without that fee you lose updates and support while keeping the right to run old code.
  • Integration options are thin, with a limited API and few prebuilt connectors, so linking FaciliWorks to an ERP or a condition monitoring platform usually means custom database-level work.
  • No pricing is published for any edition despite this being a mid-market product, so buyers cannot compare it against published per-user rivals without entering a sales process.
  • CyberMetrics is a small independent vendor, which means responsive support but also a thin partner ecosystem and no realistic second-source implementation help if the relationship goes wrong.

NEXGEN Asset Management

  • Pricing keys off asset count, so a routine GIS resegmentation that splits mains into more records can raise your subscription without adding a single user or work order.
  • Nothing is published and the vendor is small, so the reference set you can call is limited and mostly Californian and North American public agencies.
  • The interface is dated compared with modern CMMS products, which hurts adoption among field crews who compare it to consumer apps on their own phones.
  • GIS integration is the product strength and also its dependency; agencies without a maintained ArcGIS asset layer face a data preparation project before NEXGEN is useful.
  • As a small vendor it carries acquisition risk, and in this segment acquisitions have repeatedly meant a product frozen while it is folded into a larger portfolio.

Pricing, plan by plan

FaciliWorks

On request
  • FaciliWorks Essentials$undefined/year
    • Core CMMS: assets, work orders, preventive maintenance
    • Perpetual or subscription licensing
    • Concurrent or node-locked seats
  • FaciliWorks Pro$undefined/year
    • Adds advanced reporting and analytics
    • Parts inventory and purchasing
    • Mobile access
  • FaciliWorks Enterprise$undefined/year
    • Multi-site and multi-currency
    • All Pro capability
    • Extended integration and administration options

NEXGEN Asset Management

On request
  • NEXGEN Asset Management$undefined/year
    • Tiered pricing based on the number of assets under management
    • Implementation, GIS integration and data migration quoted separately
    • Mobile module licensed alongside the core platform

Which should you pick?

Choose FaciliWorks if

  • You need perpetual or subscription licensing.
  • You work on Windows, Web, iOS, Android, On-premise.
  • You also want concurrent seat option.
FaciliWorks review

Choose NEXGEN Asset Management if

  • You need esri gis integration.
  • You work on Web, iOS, Android.
  • You also want risk and criticality.
NEXGEN Asset Management review

Questions people ask

Is FaciliWorks or NEXGEN Asset Management better?
Neither clearly leads. FaciliWorks starts at On request and NEXGEN Asset Management at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FaciliWorks or NEXGEN Asset Management?
FaciliWorks starts at On request and NEXGEN Asset Management at On request.
Does FaciliWorks or NEXGEN Asset Management run on more platforms?
FaciliWorks runs on Windows, Web, iOS, Android, On-premise. NEXGEN Asset Management runs on Web, iOS, Android.
What is FaciliWorks best used for?
FaciliWorks is most often used for a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor, a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy, a maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcount, a plant with many occasional users where concurrent licensing costs far less than a named seat for every technician. Of those, a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor and a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy are not what NEXGEN Asset Management is typically brought in for.
What can FaciliWorks do that NEXGEN Asset Management cannot?
FaciliWorks covers Perpetual or subscription licensing, Concurrent seat option, Preventive maintenance scheduling, Calibration alignment. NEXGEN Asset Management covers Esri GIS integration, Risk and criticality, Condition assessment, Capital planning.

Answered from the vendors’ own pages

FaciliWorks: Can I still buy FaciliWorks outright?

Yes. Perpetual on-premise licensing is still offered alongside subscription, which is unusual in CMMS today.

NEXGEN Asset Management: How is NEXGEN priced?

On a tiered model based on the number of assets under management, quoted per agency. Nothing is published.

FaciliWorks: Does a perpetual licence mean no recurring cost?

No. Annual maintenance and support is a separate ongoing fee, and dropping it costs you updates and support.

NEXGEN Asset Management: Do we need Esri ArcGIS?

Not strictly, but the product is designed around it and most of the value assumes a maintained GIS asset layer.

FaciliWorks: Is there concurrent licensing?

Yes. Concurrent seats let a large pool of occasional users share fewer licences, which is often cheaper than named seats.

NEXGEN Asset Management: Does it handle capital planning?

Yes. Risk, criticality and condition scores feed multi-year renewal forecasts intended for board and council submissions.

FaciliWorks: Is pricing published?

No. All editions are quoted, so you must engage sales to get a comparable number.

NEXGEN Asset Management: Is there a mobile app?

Yes, a map-based field application with offline capability, licensed alongside the core platform.

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