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Maps · head to head

ArcGIS Survey123 vs OpenRouteService

ArcGIS Survey123 logo

ArcGIS Survey123

Maps

Form-centric field data collection that writes straight into an ArcGIS organisation

From
On request
Rated
-
Full reviewWebsite
OpenRouteService logo

OpenRouteService

Maps

Open-source routing, geocoding, and isochrone APIs based on OpenStreetMap data for developers and enterprises

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only OpenRouteService has a free tier, so it costs nothing to try first.
  • Each has a real cost: ArcGIS Survey123 the app is free and the licensing is not: every person completing a secure survey needs a paid ArcGIS user type, so a hundred-person field programme costs tens of thousands a year before anyone counts credits.; OpenRouteService free tier limited to 500 Isochrones requests per day
  • They diverge on capability: ArcGIS Survey123 covers XLSForm authoring, OpenRouteService covers Core Functionality.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which ArcGIS Survey123 and OpenRouteService actually diverge.

Attributes where ArcGIS Survey123 and OpenRouteService differ
AttributeArcGIS Survey123OpenRouteService
Starting priceOn requestFree
Pricing modelPer user per year by ArcGIS user typefreemium
Free tierNoYes
PlatformsWeb, iOS, Android, WindowsWeb

Identical on both: user rating (Not yet rated), category (Maps).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ArcGIS Survey123

  • XLSForm authoring
  • Web designer
  • Offline collection
  • Direct ArcGIS write
  • Repeats and nested records
  • Media and signature capture
  • Webhooks and integration
  • Reports

Only in OpenRouteService

  • Core Functionality
  • User Interface

What people use each for

The jobs each tool is most often brought in to do.

ArcGIS Survey123

  • A water utility recording hydrant inspections that must appear on the corporate asset map the moment they are submitted, not after a nightly importnot OpenRouteService
  • A local authority running a public consultation where anyone can submit without a licence, while staff review responses in an ArcGIS dashboardnot OpenRouteService
  • An environmental monitoring programme with complex conditional forms authored in XLSForm and completed offline in areas with no signalnot OpenRouteService
  • A field crew already licensed for ArcGIS Field Maps that needs structured forms alongside map-based editing without adding another vendornot OpenRouteService

OpenRouteService

  • Directions routing for cars, trucks, bikes, walking, hiking, wheelchairnot ArcGIS Survey123
  • Reachability analysis with isochrones for time and distance calculationsnot ArcGIS Survey123
  • Many-to-many distance matrix calculationsnot ArcGIS Survey123
  • Location geocoding and conversion to coordinatesnot ArcGIS Survey123
  • Points of interest discovery and mappingnot ArcGIS Survey123
  • Elevation data enrichment using SRTM satellite datanot ArcGIS Survey123
  • Vehicle routing problem optimizationnot ArcGIS Survey123

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ArcGIS Survey123

  • The app is free and the licensing is not: every person completing a secure survey needs a paid ArcGIS user type, so a hundred-person field programme costs tens of thousands a year before anyone counts credits.
  • Esri does not publish user type prices on its main pricing pages, so buyers reconstruct the cost from marketplace listings or a sales conversation, which makes budgeting an ArcGIS rollout unnecessarily opaque.
  • Credits are consumed by geocoding, storage and some analysis, and a data collection programme that generates heavy attachment volumes can burn through the bundled allowance and trigger a mid-year top-up.
  • It is useless without ArcGIS. There is no standalone deployment, so the decision to use Survey123 is really a decision to buy or keep an ArcGIS estate.
  • Form authoring splits between a web designer that is easy but limited and XLSForm plus Survey123 Connect that is capable but requires learning a spreadsheet syntax, and teams routinely start in the wrong one and rebuild.

OpenRouteService

  • Free tier limited to 500 Isochrones requests per day
  • API restrictions exist but details not fully documented on main page
  • Specific pricing tiers and costs not published on primary website

Pricing, plan by plan

ArcGIS Survey123

On request
  • Survey123 appFree
    • No separate charge for the app itself
    • Requires an ArcGIS Online or Enterprise organisation
    • Public surveys can be completed without a licence
  • Creator user type$undefined/year
    • Required to author and publish surveys
    • Foundational user type, can administer the organisation
    • Includes an annual credit allowance
  • Mobile Worker user type$undefined/year
    • Required for each person completing a secure survey
    • Dependent user type, must be added to an organisation with a foundational licence
    • Public marketplace listings have shown around $400 per year

OpenRouteService

Free

No published plan breakdown. See the OpenRouteService review.

Which should you pick?

Choose ArcGIS Survey123 if

  • You need xlsform authoring.
  • You work on Web, iOS, Android, Windows.
  • You also want web designer.
ArcGIS Survey123 review

Choose OpenRouteService if

  • You need core functionality.
  • You want to start without paying.
  • You also want user interface.
OpenRouteService review

Questions people ask

Is ArcGIS Survey123 or OpenRouteService better?
Neither clearly leads. ArcGIS Survey123 starts at On request and OpenRouteService at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ArcGIS Survey123 or OpenRouteService?
OpenRouteService has a free tier; the other does not. Paid plans start at On request for ArcGIS Survey123 and Free for OpenRouteService.
Does ArcGIS Survey123 or OpenRouteService run on more platforms?
ArcGIS Survey123 runs on Web, iOS, Android, Windows. OpenRouteService runs on Web.
Can I use OpenRouteService for free?
Yes. OpenRouteService has a free tier, so you can try it without paying. ArcGIS Survey123 starts at On request.
What is ArcGIS Survey123 best used for?
ArcGIS Survey123 is most often used for a water utility recording hydrant inspections that must appear on the corporate asset map the moment they are submitted, not after a nightly import, a local authority running a public consultation where anyone can submit without a licence, while staff review responses in an arcgis dashboard, an environmental monitoring programme with complex conditional forms authored in xlsform and completed offline in areas with no signal, a field crew already licensed for arcgis field maps that needs structured forms alongside map-based editing without adding another vendor. Of those, a water utility recording hydrant inspections that must appear on the corporate asset map the moment they are submitted, not after a nightly import and a local authority running a public consultation where anyone can submit without a licence, while staff review responses in an arcgis dashboard are not what OpenRouteService is typically brought in for.
What can ArcGIS Survey123 do that OpenRouteService cannot?
ArcGIS Survey123 covers XLSForm authoring, Web designer, Offline collection, Direct ArcGIS write. OpenRouteService covers Core Functionality, User Interface.

Answered from the vendors’ own pages

ArcGIS Survey123: Is Survey123 free?

The app is. Using it is not, unless your surveys are public. Authoring needs a Creator licence and each person completing a secure survey needs a Mobile Worker, Editor, Creator or GIS Professional user type.

OpenRouteService: How much does OpenRouteService cost?

OpenRouteService is free to use and open source. The free tier includes up to 500 Isochrones requests per day. Specific pricing for higher usage tiers is not published on the main pricing page.

Source
ArcGIS Survey123: How much are the user types?

Esri does not list them on its main pricing pages. Public marketplace listings have shown roughly $700 a year for Creator and $400 for Mobile Worker; confirm with Esri or a distributor for your region.

OpenRouteService: Is there a free version of OpenRouteService?

Yes, OpenRouteService is completely free to use and built on open source technology. All services are presented as free to use and based on user-generated and collaboratively collected geographic data from OpenStreetMap.

Source
ArcGIS Survey123: Can respondents fill in a survey without a licence?

Yes, if the survey is shared publicly. Secure surveys require a licensed user type.

ArcGIS Survey123: Does it work offline?

Yes, in the mobile app, with sync when connectivity returns.

ArcGIS Survey123: Is it the same as ArcGIS Field Maps?

No. Field Maps is map-centric editing; Survey123 is form-centric. Many organisations license both, which doubles nothing because user types cover the whole app suite.

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