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Insurance · head to head

Guidewire PolicyCenter vs Jira Service Management

Guidewire PolicyCenter logo

Guidewire PolicyCenter

Insurance

Core system for policy administration

From
On request
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Guidewire PolicyCenter enterprise pricing not published; requires demo request and sales consultation; Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • They diverge on capability: Guidewire PolicyCenter covers Policy lifecycle management, Jira Service Management covers Incident management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Guidewire PolicyCenter and Jira Service Management actually diverge.

Attributes where Guidewire PolicyCenter and Jira Service Management differ
AttributeGuidewire PolicyCenterJira Service Management
Starting priceOn requestFree
Pricing modelquotesubscription
Free tierNoYes
PlatformsWebWeb, Ios, Android
CategoryInsuranceCustomer Support
Founded20012002

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Guidewire PolicyCenter

  • Policy lifecycle management
  • Underwriting workbench
  • Rating engine
  • Product model framework
  • Forms management
  • Reinsurance management
  • Multi-line support
  • Real-time quoting

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Both cover

  • SOC2
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Guidewire PolicyCenter

  • Policy administrationnot Jira Service Management
  • Underwritingnot Jira Service Management
  • Product configurationnot Jira Service Management
  • Rate managementnot Jira Service Management

Jira Service Management

  • IT service managementnot Guidewire PolicyCenter
  • Incident responsenot Guidewire PolicyCenter
  • Change managementnot Guidewire PolicyCenter
  • Asset trackingnot Guidewire PolicyCenter

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Guidewire PolicyCenter

  • Enterprise pricing not published; requires demo request and sales consultation

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

Pricing, plan by plan

Guidewire PolicyCenter

On request

No published plan breakdown. See the Guidewire PolicyCenter review.

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose Guidewire PolicyCenter if

  • You need policy lifecycle management.
  • You also want underwriting workbench.
Guidewire PolicyCenter review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is Guidewire PolicyCenter or Jira Service Management better?
Neither clearly leads. Guidewire PolicyCenter starts at On request and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Guidewire PolicyCenter or Jira Service Management?
Jira Service Management has a free tier; the other does not. Paid plans start at On request for Guidewire PolicyCenter and Free for Jira Service Management.
Does Guidewire PolicyCenter or Jira Service Management run on more platforms?
Guidewire PolicyCenter runs on Web. Jira Service Management runs on Web, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Guidewire PolicyCenter starts at On request.
What is Guidewire PolicyCenter best used for?
Guidewire PolicyCenter is most often used for policy administration, underwriting, product configuration, rate management. Of those, policy administration and underwriting are not what Jira Service Management is typically brought in for.
What can Guidewire PolicyCenter do that Jira Service Management cannot?
Guidewire PolicyCenter covers Policy lifecycle management, Underwriting workbench, Rating engine, Product model framework. Jira Service Management covers Incident management, Change management, Problem management, Asset management. Both handle SOC2, ISO27001.

Answered from the vendors’ own pages

Guidewire PolicyCenter: How much does Guidewire PolicyCenter cost?

Guidewire PolicyCenter does not publish pricing on their product page. The product uses a custom enterprise pricing model that requires direct contact with sales and a demo request.

Source
Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
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