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Email Marketing · head to head

Dotdigital vs Mailjet

Dotdigital logo

Dotdigital

Email Marketing

UK-listed email and cross-channel marketing platform with deep Adobe Commerce and Dynamics connectors

From
On request
Rated
-
Full reviewWebsite
Mailjet logo

Mailjet

Email Marketing

Email API, SMTP relay and campaign platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Mailjet has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dotdigital pricing is anchored on contact tiers, so inactive and unsubscribed contacts keep counting until you actively delete them and the bill grows with list decay rather than with sending.; Mailjet free plan caps at 6,000 emails per month with a hard 200 emails per day limit
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Dotdigital and Mailjet actually diverge.

Attributes where Dotdigital and Mailjet differ
AttributeDotdigitalMailjet
Starting priceOn requestFree
Pricing modelquotesubscription
Free tierNoYes
PlatformsWeb, REST APIWeb

Identical on both: user rating (Not yet rated), category (Email Marketing).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dotdigital

  • Automation builder
  • Commerce connectors
  • Dynamics 365 integration
  • Regional data residency
  • Liquid personalisation
  • SMS and WhatsApp

Only in Mailjet

Nothing recorded that Dotdigital does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Dotdigital

  • A Microsoft Dynamics 365 organisation that needs marketing automation without building the CRM sync itselfnot Mailjet
  • An Adobe Commerce retailer that wants basket and order data in campaigns without middlewarenot Mailjet
  • A European buyer that needs contact data held in the UK or EU with a named hosting region in the contractnot Mailjet
  • A procurement team that wants to review published financial statements before committing to a multi-year platformnot Mailjet

Mailjet

  • Email marketing campaigns for small to medium-sized businessesnot Dotdigital
  • Transactional email delivery with API and SMTP relaynot Dotdigital

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dotdigital

  • Pricing is anchored on contact tiers, so inactive and unsubscribed contacts keep counting until you actively delete them and the bill grows with list decay rather than with sending.
  • SMS, WhatsApp and chat are add-ons billed on top of the platform fee, so cross-channel programmes cost noticeably more than the headline quote suggests.
  • The automation builder handles scheduled and behavioural triggers well but is not designed for high-frequency real-time orchestration, which is where growing teams outgrow it.
  • Attribution reporting beyond opens, clicks and connected commerce revenue is thin without the additional analytics module.
  • Automation logic is not portable, so migrating away means rebuilding programmes by hand after exporting contacts and data through the API.

Mailjet

  • Free plan caps at 6,000 emails per month with a hard 200 emails per day limit
  • Starter plan is capped at 2,000 contacts; unlimited contacts require the Essential tier
  • Email credits do not roll over and unused emails expire at the end of each billing cycle
  • Essential and Premium plans both cap at 15,000 emails per month for $17 and $27 respectively, so the price increase buys other features, not more volume

Pricing, plan by plan

Dotdigital

On request
  • Dotdigital$undefined/month
    • Priced on a contact tier combined with a monthly email send allowance
    • SMS, WhatsApp and additional channels billed separately
    • Annual contracts standard, monthly available on entry tiers

Mailjet

Free
  • FreeFree
    • 6,000 emails per month
    • 200 emails per day limit
    • 1,000 contacts
  • Starter$9/monthly
    • 8,000 emails per month
    • 2,000 contacts
    • Brand Kit
  • Essential$17/monthly
    • 15,000 emails per month
    • Unlimited contacts
    • Segmentation
  • Premium$27/monthly
    • 15,000 emails per month
    • Advanced statistics
    • Automations

Which should you pick?

Choose Dotdigital if

  • You need automation builder.
  • You work on Web, REST API.
  • You also want commerce connectors.
Dotdigital review

Choose Mailjet if

  • You want to start without paying.
Mailjet review

Questions people ask

Is Dotdigital or Mailjet better?
Neither clearly leads. Dotdigital starts at On request and Mailjet at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dotdigital or Mailjet?
Mailjet has a free tier; the other does not. Paid plans start at On request for Dotdigital and Free for Mailjet.
Does Dotdigital or Mailjet run on more platforms?
Dotdigital runs on Web, REST API. Mailjet runs on Web.
Can I use Mailjet for free?
Yes. Mailjet has a free tier, so you can try it without paying. Dotdigital starts at On request.
What is Dotdigital best used for?
Dotdigital is most often used for a microsoft dynamics 365 organisation that needs marketing automation without building the crm sync itself, an adobe commerce retailer that wants basket and order data in campaigns without middleware, a european buyer that needs contact data held in the uk or eu with a named hosting region in the contract, a procurement team that wants to review published financial statements before committing to a multi-year platform. Of those, a microsoft dynamics 365 organisation that needs marketing automation without building the crm sync itself and an adobe commerce retailer that wants basket and order data in campaigns without middleware are not what Mailjet is typically brought in for.
What can Dotdigital do that Mailjet cannot?
Dotdigital covers Automation builder, Commerce connectors, Dynamics 365 integration, Regional data residency.

Answered from the vendors’ own pages

Dotdigital: Are unsubscribed contacts billed?

Yes, if they remain in the account. Contact tiers count stored contacts, so suppression lists still consume allowance until records are removed.

Mailjet: Does Mailjet offer annual billing discounts?

Yes, Mailjet offers annual billing with a 10% discount compared to monthly billing. Both monthly and annual payment cycles are available for all paid plans.

Source
Dotdigital: Is it a real alternative to enterprise engagement platforms?

For scheduled and behavioural ecommerce and B2B programmes, yes. For real-time cross-channel orchestration at scale it is not competing in the same bracket.

Mailjet: What payment currencies are supported?

Mailjet accepts payments in USD, EUR, and GBP. Currency selection is available during account setup and can be changed in account settings.

Source
Dotdigital: Where is contact data stored?

In the region contracted, with UK, EU, US and Australian hosting available, which is why it appears on European shortlists with residency requirements.

Mailjet: What features are limited on the Free plan?

The Free plan includes 6,000 emails per month with a 200 email per day limit, 1,000 contacts, basic statistics, form builder, and APIs. Advanced statistics, automations, landing pages, and team management require paid plans.

Source
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