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Customer Support · head to head

Document360 vs Rasa

Document360 logo

Document360

Customer Support

Self-service knowledge base software for product documentation

From
On request
Free plan
No
Full reviewWebsite
Rasa logo

Rasa

Live Chat

Open-source framework for building conversational AI

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Rasa has a free tier, so it costs nothing to try first.
  • Each has a real cost: Document360 no published flat-rate pricing makes it hard to compare costs upfront against competitors.; Rasa free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
  • They diverge on capability: Document360 covers Category Manager, Rasa covers NLU engine.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Document360 and Rasa actually diverge.

Attributes where Document360 and Rasa differ
AttributeDocument360Rasa
Starting priceOn requestFree
Pricing modelquotefreemium
Free tierNoYes
PlatformswebOn-premise, Cloud deployment, Docker, Kubernetes
CategoryCustomer SupportLive Chat
FoundedUnknown2016

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Document360

  • Category Manager
  • Eddy AI
  • Article Revision History
  • SSO & Role-Based Access
  • Analytics
  • Multi-language Support
  • API Documentation Tools

Only in Rasa

  • NLU engine
  • Dialogue management
  • Multi-language support
  • Testing tools
  • Slack
  • Teams
  • Custom channels
  • API

What people use each for

The jobs each tool is most often brought in to do.

Document360

  • Product and API documentationnot Rasa
  • Internal knowledge managementnot Rasa
  • Customer self-service supportnot Rasa
  • Multi-language documentation portalsnot Rasa

Rasa

  • Developers self-hosting an open source conversational AI framework before needing enterprise scalenot Document360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Document360

  • No published flat-rate pricing makes it hard to compare costs upfront against competitors.
  • Requires a sales quote process rather than instant self-service signup for paid plans.
  • Advanced AI features are usage-metered and may require additional purchases.
  • Smaller teams may find the enterprise-oriented feature set more complex than needed.

Rasa

  • Free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
  • Rasa Pro and the Business Plan (Pro plus Studio) are not priced on the site and require contacting sales

Pricing, plan by plan

Document360

On request
  • Custom$undefined/month
    • Team accounts
    • Workspaces
    • Languages

Rasa

Free
  • Free Developer EditionFree
    • One bot per company
    • Up to 1,000 external conversations per month or 100 internal conversations per month
    • Free Rasa license for local or production use
  • Rasa Pro$undefined/mo
    • Pro-code framework with CALM dialogue understanding
    • Language-agnostic NLU, enterprise search, multi-LLM management
    • Kubernetes support
  • Enterprise$undefined/mo
    • Full access to Rasa Platform and Premium Support
    • 24/7/365 support with Customer Success Manager
    • Business reviews and guidance

Which should you pick?

Choose Document360 if

  • You need category manager.
  • You work on web.
  • You also want eddy ai.
Document360 review

Choose Rasa if

  • You need nlu engine.
  • You want to start without paying.
  • You work on On-premise, Cloud deployment, Docker, Kubernetes.
  • You also want dialogue management.
Rasa review

Questions people ask

Is Document360 or Rasa better?
Neither clearly leads. Document360 starts at On request and Rasa at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Document360 or Rasa?
Rasa has a free tier; the other does not. Paid plans start at On request for Document360 and Free for Rasa.
Does Document360 or Rasa run on more platforms?
Document360 runs on web. Rasa runs on On-premise, Cloud deployment, Docker, Kubernetes.
Can I use Rasa for free?
Yes. Rasa has a free tier, so you can try it without paying. Document360 starts at On request.
What is Document360 best used for?
Document360 is most often used for product and api documentation, internal knowledge management, customer self-service support, multi-language documentation portals. Of those, product and api documentation and internal knowledge management are not what Rasa is typically brought in for.
What can Document360 do that Rasa cannot?
Document360 covers Category Manager, Eddy AI, Article Revision History, SSO & Role-Based Access. Rasa covers NLU engine, Dialogue management, Multi-language support, Testing tools.

Answered from the vendors’ own pages

Document360: How is Document360 pricing determined?

Pricing is customized rather than tiered flat-rate, based on team accounts, workspaces, languages, SSO/security needs, knowledge base privacy model, and AI Suite usage.

Source
Rasa: Does Rasa offer a free version?

Yes. Rasa offers a free Developer Edition with one bot per company, up to 1,000 external conversations per month, and free community support.

Source
Document360: Is there a free trial?

Yes, Document360 offers a 14-day free trial with full feature access and no credit card required.

Source
Rasa: What support is included with Rasa's free tier?

The free tier includes community forum support with responses from Rasa community members. Paid tiers add premium support with enhanced response times.

Source
Document360: What compliance and security features are included?

All plans include SOC 2 Type II compliance, SSL encryption, and security features such as roles, permissions, and SSO.

Source
Rasa: What is the difference between Rasa Pro and Enterprise?

Rasa Pro includes the pro-code framework with advanced NLU and multi-LLM management. Enterprise adds full platform access, 24/7 support, dedicated Customer Success Manager, and business reviews.

Source
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