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Logistics · head to head

CWILL Post-Purchase vs Loadsmart

CWILL Post-Purchase logo

CWILL Post-Purchase

Logistics

Order tracking, returns and shipping protection for DTC ecommerce, formerly ParcelPanel

From
Free
Rated
-
Full reviewWebsite
Loadsmart logo

Loadsmart

Logistics

Digital freight brokerage sold together with the TMS, dock scheduling and gate tools that book the loads

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only CWILL Post-Purchase has a free tier, so it costs nothing to try first.
  • Each has a real cost: CWILL Post-Purchase credit-based system requires purchasing credits for each order tracked; Loadsmart the brokerage and the software share a parent, so quotes shown inside ShipperGuide are Loadsmart capacity offers rather than a neutral market view, and a shipper wanting a benchmark has to source rates elsewhere.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which CWILL Post-Purchase and Loadsmart actually diverge.

Attributes where CWILL Post-Purchase and Loadsmart differ
AttributeCWILL Post-PurchaseLoadsmart
Starting priceFreeOn request
Pricing modelsubscriptionquote
Free tierYesNo
PlatformsWebWeb, iOS, Android, API

Identical on both: user rating (Not yet rated), category (Logistics).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CWILL Post-Purchase

Nothing recorded that Loadsmart does not also cover.

Only in Loadsmart

  • ShipperGuide TMS
  • Instant committed quotes
  • Opendock scheduling
  • NavTrac gate automation
  • Managed transportation
  • Carrier app and load board

What people use each for

The jobs each tool is most often brought in to do.

CWILL Post-Purchase

  • Reducing customer support tickets with self-service tracking pagesnot Loadsmart
  • Processing returns through branded self-service portalsnot Loadsmart
  • Offering shipping insurance at checkout to reduce purchase anxietynot Loadsmart
  • Syncing tracking data from 1600 plus global carriersnot Loadsmart

Loadsmart

  • A mid market shipper with no TMS that wants tendering, tracking and reporting without funding a licence and an integration project separatelynot CWILL Post-Purchase
  • A warehouse operator that needs to stop scheduling inbound appointments by phone and email across a fragmented carrier basenot CWILL Post-Purchase
  • A shipper that wants instant committed truckload capacity on lanes where it does not hold contract ratesnot CWILL Post-Purchase
  • A distribution centre trying to measure and reduce driver dwell time with automated gate capture rather than clipboard logsnot CWILL Post-Purchase

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CWILL Post-Purchase

  • Credit-based system requires purchasing credits for each order tracked
  • Additional credits cost $0.05 each across all tiers

Loadsmart

  • The brokerage and the software share a parent, so quotes shown inside ShipperGuide are Loadsmart capacity offers rather than a neutral market view, and a shipper wanting a benchmark has to source rates elsewhere.
  • Instant quoting only works where Loadsmart has carrier depth, so a shipper running thin regional or rural lanes finds committed pricing unavailable in exactly the conditions where it would have been most valuable.
  • Opendock depends on carriers and drivers creating accounts and booking their own slots, so a facility with hundreds of small carriers spends months chasing adoption before the appointment data is complete enough to act on.
  • Pricing is not published and is negotiated per shipper, frequently alongside a freight volume expectation, which makes it hard to compare against an independent TMS licence and awkward to unwind if you later move the freight to another provider.
  • The portfolio was assembled by acquisition, with Opendock and NavTrac bought in separately, and the modules still behave as separate applications with their own logins and reporting rather than a single system.

Pricing, plan by plan

CWILL Post-Purchase

Free
  • FreeFree
    • 20 credits per month
    • Access to 1661+ global carriers
    • Branded tracking pages
  • Essential$11/month
    • 200 credits per month (avg $0.055 per order)
    • Post-purchase delivery date estimates
    • Custom shipment status
  • Professional$59/month
    • 2000 credits per month (avg $0.0295 per order)
    • Most popular tier
    • API/webhook access
  • Enterprise$479/month
    • 25000 credits per month (avg $0.0192 per order)
    • Dedicated support staff
    • Custom integrations

Loadsmart

On request
  • ShipperGuide$undefined/year
    • Transportation management for shippers
    • Quoting, tendering and execution
    • Reporting and rate benchmarking
  • Opendock$undefined/year
    • Dock appointment scheduling by facility
    • Carrier self service booking
    • Door and dwell reporting

Which should you pick?

Choose CWILL Post-Purchase if

  • You want to start without paying.
CWILL Post-Purchase review

Choose Loadsmart if

  • You need shipperguide tms.
  • You work on Web, iOS, Android, API.
  • You also want instant committed quotes.
Loadsmart review

Questions people ask

Is CWILL Post-Purchase or Loadsmart better?
Neither clearly leads. CWILL Post-Purchase starts at Free and Loadsmart at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CWILL Post-Purchase or Loadsmart?
CWILL Post-Purchase has a free tier; the other does not. Paid plans start at Free for CWILL Post-Purchase and On request for Loadsmart.
Does CWILL Post-Purchase or Loadsmart run on more platforms?
CWILL Post-Purchase runs on Web. Loadsmart runs on Web, iOS, Android, API.
Can I use CWILL Post-Purchase for free?
Yes. CWILL Post-Purchase has a free tier, so you can try it without paying. Loadsmart starts at On request.
What is CWILL Post-Purchase best used for?
CWILL Post-Purchase is most often used for reducing customer support tickets with self-service tracking pages, processing returns through branded self-service portals, offering shipping insurance at checkout to reduce purchase anxiety, syncing tracking data from 1600 plus global carriers. Of those, reducing customer support tickets with self-service tracking pages and processing returns through branded self-service portals are not what Loadsmart is typically brought in for.
What can CWILL Post-Purchase do that Loadsmart cannot?
Loadsmart covers ShipperGuide TMS, Instant committed quotes, Opendock scheduling, NavTrac gate automation.

Answered from the vendors’ own pages

CWILL Post-Purchase: How much does CWILL post-purchase cost?

CWILL offers a free plan with 20 credits/month. Paid plans start at $11/month for Essential (200 credits), $59/month for Professional (2000 credits marked most popular), and $479/month for Enterprise (25000 credits). Annual billing provides a 20% discount.

Source
Loadsmart: Can I use ShipperGuide with my own contracted carriers and not Loadsmart capacity?

Yes, it will tender to your carrier panel, but the instant quoting and the managed service are where the product invests and where the commercial relationship sits.

CWILL Post-Purchase: How does CWILL's credit system work?

Each order tracked consumes 1 credit. Monthly plans include a fixed credit allowance, with additional credits available at $0.05 each. Professional tier averages $0.0295 per order, while Enterprise tier averages $0.0192 per order.

Source
Loadsmart: Is Opendock sold separately from the brokerage?

Yes. It is the most commonly standalone purchase, and warehouses buy it without ever tendering freight to Loadsmart.

CWILL Post-Purchase: Does CWILL have a free plan?

Yes, CWILL offers a free plan with 20 credits per month, providing access to 1661+ global carriers, branded tracking pages, and basic analytics.

Source
Loadsmart: Does it publish pricing?

No. Every deal is quoted, and software cost is often discussed together with freight volume.

Loadsmart: How does it compare to a visibility platform like project44?

It is not a visibility network. Tracking covers freight moving through Loadsmart and connected carriers, not your whole carrier base across every mode.

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