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Logistics · head to head

CWILL Post-Purchase vs Descartes MacroPoint

CWILL Post-Purchase logo

CWILL Post-Purchase

Logistics

Order tracking, returns and shipping protection for DTC ecommerce, formerly ParcelPanel

From
Free
Rated
-
Full reviewWebsite
Descartes MacroPoint logo

Descartes MacroPoint

Logistics

Freight visibility network that tracks loads across carriers using ELD, telematics and driver mobile data

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only CWILL Post-Purchase has a free tier, so it costs nothing to try first.
  • Each has a real cost: CWILL Post-Purchase credit-based system requires purchasing credits for each order tracked; Descartes MacroPoint pricing is per tracked load and unpublished, and rates fall steeply with volume, so a small broker pays a much higher unit price than a large one for identical service and has little negotiating leverage.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which CWILL Post-Purchase and Descartes MacroPoint actually diverge.

Attributes where CWILL Post-Purchase and Descartes MacroPoint differ
AttributeCWILL Post-PurchaseDescartes MacroPoint
Starting priceFreeOn request
Pricing modelsubscriptionquote
Free tierYesNo
PlatformsWebWeb, iOS, Android

Identical on both: user rating (Not yet rated), category (Logistics).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CWILL Post-Purchase

Nothing recorded that Descartes MacroPoint does not also cover.

Only in Descartes MacroPoint

  • Carrier network
  • Multi-source tracking
  • Predictive ETA
  • Exception alerts
  • Multimodal
  • Capacity matching
  • API and TMS integration
  • Customer portals

What people use each for

The jobs each tool is most often brought in to do.

CWILL Post-Purchase

  • Reducing customer support tickets with self-service tracking pagesnot Descartes MacroPoint
  • Processing returns through branded self-service portalsnot Descartes MacroPoint
  • Offering shipping insurance at checkout to reduce purchase anxietynot Descartes MacroPoint
  • Syncing tracking data from 1600 plus global carriersnot Descartes MacroPoint

Descartes MacroPoint

  • A freight broker whose largest customer has made tracking compliance a contract conditionnot CWILL Post-Purchase
  • A shipper wanting one tracking view across dozens of carriers rather than a portal per carriernot CWILL Post-Purchase
  • A 3PL measuring carrier performance on dwell and on-time arrival with data the carrier cannot disputenot CWILL Post-Purchase
  • An operation replacing check calls, where the labour saving alone justifies the per-load feenot CWILL Post-Purchase

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CWILL Post-Purchase

  • Credit-based system requires purchasing credits for each order tracked
  • Additional credits cost $0.05 each across all tiers

Descartes MacroPoint

  • Pricing is per tracked load and unpublished, and rates fall steeply with volume, so a small broker pays a much higher unit price than a large one for identical service and has little negotiating leverage.
  • Tracking depends on carrier consent, so coverage on any given lane is a percentage rather than a guarantee, and the carriers most likely to be untracked are the small ones causing the exceptions you care about.
  • Driver mobile tracking as the fallback depends on drivers accepting location sharing, and refusal rates mean visibility gaps that appear as service failures to your customer.
  • Ocean and air visibility is materially less mature than domestic North American truckload, so a global shipper ends up running a second platform for international freight.
  • MacroPoint is one product inside a large acquisitive software group, so roadmap attention and support responsiveness are set by Descartes portfolio priorities rather than by visibility customers.

Pricing, plan by plan

CWILL Post-Purchase

Free
  • FreeFree
    • 20 credits per month
    • Access to 1661+ global carriers
    • Branded tracking pages
  • Essential$11/month
    • 200 credits per month (avg $0.055 per order)
    • Post-purchase delivery date estimates
    • Custom shipment status
  • Professional$59/month
    • 2000 credits per month (avg $0.0295 per order)
    • Most popular tier
    • API/webhook access
  • Enterprise$479/month
    • 25000 credits per month (avg $0.0192 per order)
    • Dedicated support staff
    • Custom integrations

Descartes MacroPoint

On request
  • Descartes MacroPoint$undefined/year
    • Priced per tracked load with rates varying by mode and volume
    • Per-load rates fall substantially at high volume, so small shippers pay more per load
    • Annual subscription with minimum commitments

Which should you pick?

Choose CWILL Post-Purchase if

  • You want to start without paying.
CWILL Post-Purchase review

Choose Descartes MacroPoint if

  • You need carrier network.
  • You work on Web, iOS, Android.
  • You also want multi-source tracking.
Descartes MacroPoint review

Questions people ask

Is CWILL Post-Purchase or Descartes MacroPoint better?
Neither clearly leads. CWILL Post-Purchase starts at Free and Descartes MacroPoint at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CWILL Post-Purchase or Descartes MacroPoint?
CWILL Post-Purchase has a free tier; the other does not. Paid plans start at Free for CWILL Post-Purchase and On request for Descartes MacroPoint.
Does CWILL Post-Purchase or Descartes MacroPoint run on more platforms?
CWILL Post-Purchase runs on Web. Descartes MacroPoint runs on Web, iOS, Android.
Can I use CWILL Post-Purchase for free?
Yes. CWILL Post-Purchase has a free tier, so you can try it without paying. Descartes MacroPoint starts at On request.
What is CWILL Post-Purchase best used for?
CWILL Post-Purchase is most often used for reducing customer support tickets with self-service tracking pages, processing returns through branded self-service portals, offering shipping insurance at checkout to reduce purchase anxiety, syncing tracking data from 1600 plus global carriers. Of those, reducing customer support tickets with self-service tracking pages and processing returns through branded self-service portals are not what Descartes MacroPoint is typically brought in for.
What can CWILL Post-Purchase do that Descartes MacroPoint cannot?
Descartes MacroPoint covers Carrier network, Multi-source tracking, Predictive ETA, Exception alerts.

Answered from the vendors’ own pages

CWILL Post-Purchase: How much does CWILL post-purchase cost?

CWILL offers a free plan with 20 credits/month. Paid plans start at $11/month for Essential (200 credits), $59/month for Professional (2000 credits marked most popular), and $479/month for Enterprise (25000 credits). Annual billing provides a 20% discount.

Source
Descartes MacroPoint: How is MacroPoint priced?

Per tracked load, varying by mode and volume, quoted per customer. Nothing is published as a list price.

CWILL Post-Purchase: How does CWILL's credit system work?

Each order tracked consumes 1 credit. Monthly plans include a fixed credit allowance, with additional credits available at $0.05 each. Professional tier averages $0.0295 per order, while Enterprise tier averages $0.0192 per order.

Source
Descartes MacroPoint: What happens when a carrier has no telematics?

A driver mobile app is used as a fallback, which depends on the driver agreeing to share location.

CWILL Post-Purchase: Does CWILL have a free plan?

Yes, CWILL offers a free plan with 20 credits per month, providing access to 1661+ global carriers, branded tracking pages, and basic analytics.

Source
Descartes MacroPoint: Is it only North American trucking?

No, it covers ocean, rail, LTL and parcel too, but truckload in North America is where coverage is strongest.

Descartes MacroPoint: Who owns it?

Descartes Systems Group, which acquired MacroPoint in 2017 and retains it as a named product.

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