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Customer Success · head to head

Custify vs Skilljar

Custify logo

Custify

Customer Success

Customer Success Software for SaaS

From
$399/month
Rated
-
Full reviewWebsite
Skilljar logo

Skilljar

LMS

Customer education platform that treats training completion as a commercial signal in the CRM

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Custify no mobile app for on-the-go customer success management; Skilljar pricing is an enterprise annual commitment, so a first certification pilot costs more than it can demonstrate and teams should prove the programme elsewhere first.
  • They diverge on capability: Custify covers Health scores, Skilljar covers Branded course catalogue.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Custify and Skilljar actually diverge.

Attributes where Custify and Skilljar differ
AttributeCustifySkilljar
Starting price$399/monthOn request
Pricing modelUnknownquote
PlatformsWebWeb, iOS, Android
CategoryCustomer SuccessLMS
Founded2017Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Custify

  • Health scores
  • Playbooks
  • Task automation
  • Customer 360
  • Churn alerts
  • Salesforce
  • HubSpot
  • Intercom

Only in Skilljar

  • Branded course catalogue
  • CRM data write-back
  • Certification with expiry
  • Domain and theme control
  • Self-paced and instructor-led
  • Engagement analytics

What people use each for

The jobs each tool is most often brought in to do.

Custify

  • Customer Successnot Skilljar
  • Saasnot Skilljar
  • Automationnot Skilljar

Skilljar

  • A software company whose support ticket volume is driven by customers who were never trainednot Custify
  • Customer success teams that want training engagement visible next to renewal risk in Salesforcenot Custify
  • Partner certification programmes where credentials must expire and be renewednot Custify
  • Reducing time to first value during onboarding by giving customers self serve training before implementationnot Custify

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Custify

  • No mobile app for on-the-go customer success management
  • Limited reporting customization options

Skilljar

  • Pricing is an enterprise annual commitment, so a first certification pilot costs more than it can demonstrate and teams should prove the programme elsewhere first.
  • The commercial value depends on the Salesforce integration being properly configured, and companies with messy CRM data get engagement reporting joined to accounts that do not reflect reality.
  • It is built for external audiences, so using it for internal employee compliance means paying for capability that internal training does not need.
  • Content authoring is not a strength, so most customers licence an authoring tool separately and run two content workflows.
  • Attribution remains contested. The platform shows that trained accounts renew better, but establishing that training caused the renewal rather than that engaged customers train more is a problem the reporting cannot solve for you.

Pricing, plan by plan

Custify

$399/month
  • Starter$399/month
    • Customer 360 view
    • Basic health scoring
    • Task management
  • Growth$undefined/mo
    • Expansion opportunity identification
    • Advanced automation
    • Custom dashboards

Skilljar

On request
  • Skilljar$undefined/year
    • Annual enterprise contract, quoted
    • Entry point sits well above self-serve course platforms
    • Implementation and integration services quoted separately

Which should you pick?

Choose Custify if

  • You need health scores.
  • You also want playbooks.
Custify review

Choose Skilljar if

  • You need branded course catalogue.
  • You work on Web, iOS, Android.
  • You also want crm data write-back.
Skilljar review

Questions people ask

Is Custify or Skilljar better?
Neither clearly leads. Custify starts at $399/month and Skilljar at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Custify or Skilljar?
Custify starts at $399/month and Skilljar at On request.
Does Custify or Skilljar run on more platforms?
Custify runs on Web. Skilljar runs on Web, iOS, Android.
What is Custify best used for?
Custify is most often used for customer success, saas, automation. Of those, customer success and saas are not what Skilljar is typically brought in for.
What can Custify do that Skilljar cannot?
Custify covers Health scores, Playbooks, Task automation, Customer 360. Skilljar covers Branded course catalogue, CRM data write-back, Certification with expiry, Domain and theme control.

Answered from the vendors’ own pages

Custify: How much does Custify cost?

Custify pricing starts at $399-$899 per month depending on team size and seats. Pricing is quote-based for larger teams, with no per-seat fees on higher tiers.

Source
Skilljar: How is Skilljar different from a corporate LMS?

A corporate learning platform reports on employees for compliance. Skilljar reports on customers for retention and expansion, and writes that activity into the CRM so account teams see it.

Custify: What CRM systems does Custify integrate with?

Custify integrates with HubSpot, Salesforce, Zoho CRM, Zendesk Sell, Intercom, Pipedrive, Close CRM, Freshworks CRM, and 200+ other applications through Zapier.

Source
Skilljar: Do learners need accounts before they can browse?

No. Catalogues can be public so prospects and customers browse and enrol without a sales conversation, which is a large part of the self serve onboarding case.

Custify: Does Custify have a mobile app?

No, Custify does not offer a dedicated mobile app. It is a cloud-based web platform accessible via browser on mobile devices.

Source
Skilljar: Is it worth it for a small customer education team?

Usually not at the start. The contract floor assumes an established programme, so prove the value on a cheaper platform and move once retention or revenue evidence exists.

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