Softwr

Customer Success · head to head

Custify vs Salesloft

Custify logo

Custify

Customer Success

Customer Success Software for SaaS

From
$399/month
Rated
-
Full reviewWebsite
Salesloft logo

Salesloft

Sales Enablement

The Modern Revenue Workspace

From
$75/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Custify no mobile app for on-the-go customer success management; Salesloft the Internet Archive's capture of SalesLoft's pricing page on 3 December 2020 named four distinct packages, Prospect (lead generation), Sell (opportunity management), Engage (post-sale customer experience), and Enterprise (full revenue lifecycle), with no figures published, only 'Request a Quote'.
  • They diverge on capability: Custify covers Health scores, Salesloft covers Cadences.

Where they differ

Only the attributes on which Custify and Salesloft actually diverge.

Attributes where Custify and Salesloft differ
AttributeCustifySalesloft
Starting price$399/month$75/month
Pricing modelUnknownsubscription
PlatformsWebWeb, Ios, Android
CategoryCustomer SuccessSales Enablement
Founded20172011

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Custify

  • Health scores
  • Playbooks
  • Task automation
  • Customer 360
  • Churn alerts
  • Intercom
  • Stripe

Only in Salesloft

  • Cadences
  • Email tracking
  • Dialer
  • Deals management
  • Conversation intelligence
  • Microsoft Dynamics
  • LinkedIn
  • Zoom

Both cover

  • Salesforce
  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Custify

  • Customer Successnot Salesloft
  • Saasnot Salesloft
  • Automationnot Salesloft

Salesloft

  • Prospectingnot Custify
  • Deal managementnot Custify
  • Sales coachingnot Custify
  • Revenue forecastingnot Custify

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Custify

  • No mobile app for on-the-go customer success management
  • Limited reporting customization options

Salesloft

  • The Internet Archive's capture of SalesLoft's pricing page on 3 December 2020 named four distinct packages, Prospect (lead generation), Sell (opportunity management), Engage (post-sale customer experience), and Enterprise (full revenue lifecycle), with no figures published, only 'Request a Quote'.

Pricing, plan by plan

Custify

$399/month
  • Starter$399/month
    • Customer 360 view
    • Basic health scoring
    • Task management
  • Growth$undefined/mo
    • Expansion opportunity identification
    • Advanced automation
    • Custom dashboards

Salesloft

$75/month
  • Essentials$75/month
    • Cadences
    • Email tracking
    • Dialer
  • Advanced$125/month
    • All Essentials features
    • Deals
    • Conversations
  • PremierFree
    • All Advanced features
    • Forecasting
    • Pipeline analytics

Which should you pick?

Choose Custify if

  • You need health scores.
  • You also want playbooks.
Custify review

Choose Salesloft if

  • You need cadences.
  • You work on Web, Ios, Android.
  • You also want email tracking.
Salesloft review

Questions people ask

Is Custify or Salesloft better?
Neither clearly leads. Custify starts at $399/month and Salesloft at $75/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Custify or Salesloft?
Custify starts at $399/month and Salesloft at $75/month.
Does Custify or Salesloft run on more platforms?
Custify runs on Web. Salesloft runs on Web, Ios, Android.
What is Custify best used for?
Custify is most often used for customer success, saas, automation. Of those, customer success and saas are not what Salesloft is typically brought in for.
What can Custify do that Salesloft cannot?
Custify covers Health scores, Playbooks, Task automation, Customer 360. Salesloft covers Cadences, Email tracking, Dialer, Deals management. Both handle Salesforce, HubSpot, Web support.

Answered from the vendors’ own pages

Custify: How much does Custify cost?

Custify pricing starts at $399-$899 per month depending on team size and seats. Pricing is quote-based for larger teams, with no per-seat fees on higher tiers.

Source
Custify: What CRM systems does Custify integrate with?

Custify integrates with HubSpot, Salesforce, Zoho CRM, Zendesk Sell, Intercom, Pipedrive, Close CRM, Freshworks CRM, and 200+ other applications through Zapier.

Source
Custify: Does Custify have a mobile app?

No, Custify does not offer a dedicated mobile app. It is a cloud-based web platform accessible via browser on mobile devices.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Custify

More on Salesloft

Keep looking

Other head to heads