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Customer Success · head to head

ClientSuccess vs Fathom Analytics

ClientSuccess logo

ClientSuccess

Customer Success

Customer Success Management Made Simple

From
$99/month
Rated
-
Full reviewWebsite
Fathom Analytics logo

Fathom Analytics

Marketing & Analytics

Website analytics made simple

From
$14/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ClientSuccess setup and configuration requires significant implementation effort; Fathom Analytics there is no free tier, only a 7 day trial
  • They diverge on capability: ClientSuccess covers Health scores, Fathom Analytics covers Page view tracking.

Where they differ

Only the attributes on which ClientSuccess and Fathom Analytics actually diverge.

Attributes where ClientSuccess and Fathom Analytics differ
AttributeClientSuccessFathom Analytics
Starting price$99/month$14/month
CategoryCustomer SuccessMarketing & Analytics

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), founded (2014).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ClientSuccess

  • Health scores
  • Customer lifecycle management
  • Success cycles
  • Pulse surveys
  • Executive dashboards
  • Salesforce
  • HubSpot
  • Slack

Only in Fathom Analytics

  • Page view tracking
  • Goal tracking
  • Real-time analytics
  • Referrer tracking
  • Privacy-focused
  • GDPR compliant
  • Cloud deployment
  • 20+ languages language support

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

ClientSuccess

  • Customer Successnot Fathom Analytics
  • Account Managementnot Fathom Analytics
  • Retentionnot Fathom Analytics

Fathom Analytics

  • Privacy-focused web analytics without cookie bannersnot ClientSuccess
  • A lightweight Google Analytics replacementnot ClientSuccess
  • Tracking many sites from one accountnot ClientSuccess
  • Long-term historical reporting while subscribednot ClientSuccess

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ClientSuccess

  • Setup and configuration requires significant implementation effort
  • Custom metrics setup requires some technical knowledge

Fathom Analytics

  • There is no free tier, only a 7 day trial
  • Priced on pageviews, from $45 a month at the 500,000 pageview level
  • Custom events count against the pageview allowance rather than being tracked separately
  • Site allowances come in packs, with additional 50-site packs at $10 a month
  • Data is retained forever only while the subscription is active

Pricing, plan by plan

ClientSuccess

$99/month
  • Startup$99/month
    • Basic health scores
    • Customer profiles
  • Growth$199/month
    • Playbooks
    • Automation
    • Reporting

Fathom Analytics

$14/month
  • Starter$14/month
    • Unlimited page views
    • 1 site
    • Real-time analytics

Which should you pick?

Choose ClientSuccess if

  • You need health scores.
  • You also want customer lifecycle management.
ClientSuccess review

Choose Fathom Analytics if

  • You need page view tracking.
  • You also want goal tracking.
Fathom Analytics review

Questions people ask

Is ClientSuccess or Fathom Analytics better?
Neither clearly leads. ClientSuccess starts at $99/month and Fathom Analytics at $14/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ClientSuccess or Fathom Analytics?
ClientSuccess starts at $99/month and Fathom Analytics at $14/month.
Does ClientSuccess or Fathom Analytics run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is ClientSuccess best used for?
ClientSuccess is most often used for customer success, account management, retention. Of those, customer success and account management are not what Fathom Analytics is typically brought in for.
What can ClientSuccess do that Fathom Analytics cannot?
ClientSuccess covers Health scores, Customer lifecycle management, Success cycles, Pulse surveys. Fathom Analytics covers Page view tracking, Goal tracking, Real-time analytics, Referrer tracking. Both handle Web support.

Answered from the vendors’ own pages

ClientSuccess: What integrations does ClientSuccess support?

ClientSuccess offers 28+ native integrations including Salesforce, HubSpot, Pendo, Mixpanel, Amplitude, Zendesk, Intercom, Freshdesk, billing systems, Gmail, Outlook, Slack, and Microsoft Teams.

Source
ClientSuccess: What features does ClientSuccess provide?

ClientSuccess provides SuccessScore health scoring, Pulse sentiment tracking, SuccessCycles lifecycle playbooks, renewal and revenue management, a 360-degree customer dashboard, and SmartCS AI co-pilot for surfacing insights.

Source
ClientSuccess: Who is ClientSuccess designed for?

ClientSuccess is designed for SaaS companies between $5M and $500M ARR. It offers the highest-rated customer success platform for mid-market companies without enterprise-level pricing.

Source
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Related pages

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