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Sports & Recreation · head to head

ClassPass vs Zenoti

ClassPass logo

ClassPass

Sports & Recreation

One membership to access thousands of fitness studios

From
$19/month
Rated
-
Full reviewWebsite
Zenoti logo

Zenoti

Sports & Recreation

Enterprise spa and salon software

From
$200/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ClassPass limited class availability from partner studios; typically only 1-2 spots per class for ClassPass members; Zenoti zenoti publishes no prices: the pricing page names plans by business type but gives no rate, no per location fee and no minimum, and routes every enquiry to a quote or demo
  • They diverge on capability: ClassPass covers Multi-studio access, Zenoti covers Appointment booking.

Where they differ

Only the attributes on which ClassPass and Zenoti actually diverge.

Attributes where ClassPass and Zenoti differ
AttributeClassPassZenoti
Starting price$19/month$200/month
Pricing modelUnknownsubscription
PlatformsWeb, iOS, AndroidWeb, Ios, Android, Api
CategorySports & RecreationUnknown
Founded20132010

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ClassPass

  • Multi-studio access
  • Credit-based booking
  • Wellness services
  • Live classes
  • Gym day passes
  • Apple Health
  • Google Calendar
  • Ios support

Only in Zenoti

  • Appointment booking
  • Point of sale
  • Inventory management
  • Marketing automation
  • Employee management
  • Membership management
  • Gift cards
  • Business intelligence

What people use each for

The jobs each tool is most often brought in to do.

ClassPass

  • Workout trackingnot Zenoti
  • Nutrition managementnot Zenoti
  • Health monitoringnot Zenoti
  • Fitness coachingnot Zenoti
  • Wellness improvementnot Zenoti

Zenoti

  • Running multi location spa, salon and medspa chains on one platformnot ClassPass
  • Centralising appointment booking, point of sale and inventory across sitesnot ClassPass
  • Managing memberships, packages and customer marketing for large operatorsnot ClassPass

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ClassPass

  • Limited class availability from partner studios; typically only 1-2 spots per class for ClassPass members
  • Late cancellation and no-show fees accumulate quickly and stack on top of subscription costs
  • Poor customer service with limited phone support and unhelpful AI chatbots
  • Premium credits pricing means high-demand classes cost significantly more
  • Expensive compared to direct membership at a single preferred studio

Zenoti

  • Zenoti publishes no prices: the pricing page names plans by business type but gives no rate, no per location fee and no minimum, and routes every enquiry to a quote or demo
  • Multi location pricing is described as customised to the customer's footprint, so two buyers of the same size are not guaranteed the same rate
  • Communication costs such as messaging are billed on consumption on top of the plan
  • Functionality is extended through paid add ons rather than being included in a single plan

Pricing, plan by plan

ClassPass

$19/month
  • Entry Plan$19/month
    • 8 credits per month
  • Mid-tier$99/month
    • 80 credits per month
  • Premium$249/month
    • 125 credits per month

Zenoti

$200/month
  • Essential$200/month
    • Appointment booking
    • Client management
    • POS
  • Professional$350/month
    • Everything in Essential
    • Marketing automation
    • Inventory management
  • Enterprise$undefined/month
    • Everything in Professional
    • Multi-location
    • Custom integrations

Which should you pick?

Choose ClassPass if

  • You need multi-studio access.
  • You work on Web, iOS, Android.
  • You also want credit-based booking.
ClassPass review

Choose Zenoti if

  • You need appointment booking.
  • You work on Web, Ios, Android, Api.
  • You also want point of sale.
Zenoti review

Questions people ask

Is ClassPass or Zenoti better?
Neither clearly leads. ClassPass starts at $19/month and Zenoti at $200/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ClassPass or Zenoti?
ClassPass starts at $19/month and Zenoti at $200/month.
Does ClassPass or Zenoti run on more platforms?
ClassPass runs on Web, iOS, Android. Zenoti runs on Web, Ios, Android, Api.
What is ClassPass best used for?
ClassPass is most often used for workout tracking, nutrition management, health monitoring, fitness coaching. Of those, workout tracking and nutrition management are not what Zenoti is typically brought in for.
What can ClassPass do that Zenoti cannot?
ClassPass covers Multi-studio access, Credit-based booking, Wellness services, Live classes. Zenoti covers Appointment booking, Point of sale, Inventory management, Marketing automation.

Answered from the vendors’ own pages

ClassPass: How does ClassPass credit pricing work?

ClassPass allocates monthly credits to members; each class or service costs a variable number of credits (typically 8-14). Members can attend any participating studio, with higher costs during peak times.

Source
ClassPass: Are there cancellation fees?

Yes. ClassPass charges late cancellation and no-show fees that accumulate and can significantly increase the effective cost of membership.

Source
ClassPass: How many partner studios does ClassPass have?

As of 2025, ClassPass operates a network of approximately 30,000 partner studios and wellness businesses globally.

Source
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