Softwr

Government · head to head

Clariti vs IAPro

Clariti logo

Clariti

Government

Permitting, licensing and land management for local government, built natively on Salesforce

From
On request
Rated
-
Full reviewWebsite
IAPro logo

IAPro

Government

Internal Affairs Case Management

From
$500/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Clariti salesforce platform licences sit underneath the subscription and are not always visible in the initial quote, so the fully loaded cost can be materially higher than the comparison against Accela or Tyler suggests.; IAPro a public university's procurement documentation for IAPro (CI Technologies, acquired by Versaterm Public Safety in 2023) states the software is sold as an unlimited-use license covering all concurrent users and workstations with no additional or hidden licensing costs, and the first year of annual maintenance is included free; no dollar figure for that license was disclosed in the document, so total cost is not visible without a direct quote.
  • They diverge on capability: Clariti covers Permitting workflows, IAPro covers Case Management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Clariti and IAPro actually diverge.

Attributes where Clariti and IAPro differ
AttributeClaritiIAPro
Starting priceOn request$500/month
Pricing modelquotesubscription
PlatformsWeb, iOS, AndroidWeb, Desktop
FoundedUnknown1997

Identical on both: free tier (No), user rating (Not yet rated), category (Government).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Clariti

  • Permitting workflows
  • Business licensing
  • Inspections
  • Code enforcement
  • Public portal
  • Salesforce platform tooling

Only in IAPro

  • Case Management
  • Early Warning System
  • Use of Force Tracking
  • Analytics
  • Reporting
  • CAD Systems
  • RMS
  • HR Systems

What people use each for

The jobs each tool is most often brought in to do.

Clariti

  • A city already standardised on Salesforce that wants permitting inside the same platformnot IAPro
  • An agency replacing a legacy permitting system whose vendor was acquired and whose roadmap stallednot IAPro
  • A county needing configurable workflows across permits, licensing and code enforcementnot IAPro
  • An IT department that wants to configure and report on its own permitting workflows without vendor ticketsnot IAPro

IAPro

  • Citizen Servicesnot Clariti
  • Records Managementnot Clariti
  • Public Safetynot Clariti
  • Civic Engagementnot Clariti

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Clariti

  • Salesforce platform licences sit underneath the subscription and are not always visible in the initial quote, so the fully loaded cost can be materially higher than the comparison against Accela or Tyler suggests.
  • Building on Salesforce means the agency inherits Salesforce release cycles and pricing changes, neither of which Clariti controls.
  • It has far less accumulated edge case handling than the incumbents, so unusual fee schedules, historic district rules or state mandated reporting can become configuration projects.
  • Professional services dominate the first year cost, as with every permitting implementation, and agencies that budget only for licence are the ones whose projects stall.
  • The install base is smaller than Accela or Tyler, so there are fewer peer agencies to call for reference and fewer trained implementation consultants in the market.

IAPro

  • A public university's procurement documentation for IAPro (CI Technologies, acquired by Versaterm Public Safety in 2023) states the software is sold as an unlimited-use license covering all concurrent users and workstations with no additional or hidden licensing costs, and the first year of annual maintenance is included free; no dollar figure for that license was disclosed in the document, so total cost is not visible without a direct quote.

Pricing, plan by plan

Clariti

On request
  • Clariti$undefined/year
    • Quoted by agency size and module scope
    • Salesforce platform licences are a separate cost underneath the subscription
    • Implementation and configuration services typically exceed first year licence cost

IAPro

$500/month
  • IAPro$500/month
    • Case Management
    • Early Warning
    • Analytics

Which should you pick?

Choose Clariti if

  • You need permitting workflows.
  • You work on Web, iOS, Android.
  • You also want business licensing.
Clariti review

Choose IAPro if

  • You need case management.
  • You work on Web, Desktop.
  • You also want early warning system.
IAPro review

Questions people ask

Is Clariti or IAPro better?
Neither clearly leads. Clariti starts at On request and IAPro at $500/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Clariti or IAPro?
Clariti starts at On request and IAPro at $500/month.
Does Clariti or IAPro run on more platforms?
Clariti runs on Web, iOS, Android. IAPro runs on Web, Desktop.
What is Clariti best used for?
Clariti is most often used for a city already standardised on salesforce that wants permitting inside the same platform, an agency replacing a legacy permitting system whose vendor was acquired and whose roadmap stalled, a county needing configurable workflows across permits, licensing and code enforcement, an it department that wants to configure and report on its own permitting workflows without vendor tickets. Of those, a city already standardised on salesforce that wants permitting inside the same platform and an agency replacing a legacy permitting system whose vendor was acquired and whose roadmap stalled are not what IAPro is typically brought in for.
What can Clariti do that IAPro cannot?
Clariti covers Permitting workflows, Business licensing, Inspections, Code enforcement. IAPro covers Case Management, Early Warning System, Use of Force Tracking, Analytics.

Answered from the vendors’ own pages

Clariti: Do we need Salesforce licences as well?

Yes. Clariti runs on the Salesforce platform, and those licences are a separate line item. Insist on a fully loaded quote.

IAPro: How much does IAPro cost?

Pricing is not published. IAPro is an enterprise solution for professional standards management with custom pricing based on organizational needs.

Source
Clariti: How does it compare with Accela?

Accela has far deeper accumulated handling of edge cases. Clariti offers a more modern and configurable platform, at the price of Salesforce underneath.

IAPro: Can I try IAPro before committing to a purchase?

No self-serve trial is mentioned. The site directs interested parties to book a consultation with the sales team to discuss evaluation options.

Source
Clariti: Can we see what other agencies paid?

Yes. Permitting contracts are public records and award notices routinely list implementation and annual subscription values.

IAPro: How do I request a quote or demo?

Contact Versaterm directly at 613-820-0311, 1-866-729-2947, or use the contact form at their website. They offer consultation booking for enterprise prospects.

Source
Clariti: Is it suitable for a small town?

Usually not. The platform cost and implementation effort suit mid sized and larger agencies.

IAPro: What is the typical contract length?

Contract terms are not disclosed on the website. As an enterprise product, terms are negotiated individually during the sales process.

Source
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