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CityView vs NextRequest

CityView logo

CityView

Software

Community Development Software

From
$10000/year
Rated
-
Full reviewWebsite
NextRequest logo

NextRequest

Software

Public Records Request Management

From
$300/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: CityView high implementation and licensing costs for smaller municipalities; NextRequest now sold as part of the CivicPlus product line rather than standalone, and nextrequest.com redirects into the CivicPlus site
  • They diverge on capability: CityView covers Building Permits, NextRequest covers Request Intake.

Where they differ

Only the attributes on which CityView and NextRequest actually diverge.

Attributes where CityView and NextRequest differ
AttributeCityViewNextRequest
Starting price$10000/year$300/month
Pricing modelUnknownsubscription
Founded19762015

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CityView

  • Building Permits
  • Business Licensing
  • Code Enforcement
  • Inspections Management
  • Online Citizen Portal
  • Esri ArcGIS
  • Microsoft Office
  • Payment Gateways

Only in NextRequest

  • Request Intake
  • Workflow Management
  • Document Redaction
  • Public Portal
  • Reporting
  • Document Systems
  • Email
  • Payment Processors

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

CityView

  • Citizen Servicesnot NextRequest
  • Records Managementnot NextRequest
  • Public Safetynot NextRequest
  • Civic Engagementnot NextRequest

NextRequest

  • Receiving and routing public records and FOIA requestsnot CityView
  • Tracking request status and statutory deadlines centrallynot CityView
  • Redacting documents before release with RapidReviewnot CityView
  • Invoicing and collecting payment for records requestsnot CityView
  • Publishing a public-facing request portal for residentsnot CityView

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CityView

  • High implementation and licensing costs for smaller municipalities
  • Complex setup and customization requiring expert assistance

NextRequest

  • Now sold as part of the CivicPlus product line rather than standalone, and nextrequest.com redirects into the CivicPlus site
  • Pricing is not published
  • Aimed at government agencies, so it is not a general purpose request or ticketing tool

Pricing, plan by plan

CityView

$10000/year

No published plan breakdown. See the CityView review.

NextRequest

$300/month
  • Standard$300/month
    • Request Management
    • Document Redaction
    • Public Portal

Which should you pick?

Choose CityView if

  • You need building permits.
  • You also want business licensing.
CityView review

Choose NextRequest if

  • You need request intake.
  • You also want workflow management.
NextRequest review

Questions people ask

Is CityView or NextRequest better?
Neither clearly leads. CityView starts at $10000/year and NextRequest at $300/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CityView or NextRequest?
CityView starts at $10000/year and NextRequest at $300/month.
Does CityView or NextRequest run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is CityView best used for?
CityView is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what NextRequest is typically brought in for.
What can CityView do that NextRequest cannot?
CityView covers Building Permits, Business Licensing, Code Enforcement, Inspections Management. NextRequest covers Request Intake, Workflow Management, Document Redaction, Public Portal. Both handle Web support.

Answered from the vendors’ own pages

CityView: Is CityView cloud-based or on-premise?

CityView offers both cloud-based SaaS deployments and on-premise options depending on municipality preference and requirements.

Source
CityView: What modules are included?

CityView Suite includes Property Information, Permits and Inspections, Planning, Code Enforcement, Licensing, Animal Licensing, Service Requests, Rental Housing, Cemetery Management, Parking Management, and Cashiering modules.

Source
CityView: How long has CityView been in the market?

CityView has over 40 years of experience serving local governments with community development and municipal land management solutions.

Source
CityView: What is the pricing structure?

CityView pricing ranges from $10,000 to $75,000+ per year for mid-sized municipalities, or approximately $100 to $250 per user per month for SaaS deployments, depending on modules selected.

Source
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Related pages

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