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Government · head to head

ArchiveSocial vs CityView

ArchiveSocial logo

ArchiveSocial

Government

Social media archiving that captures public agency accounts as legally defensible open records

From
On request
Rated
-
Full reviewWebsite
CityView logo

CityView

Government

Community Development Software

From
$10000/year
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ArchiveSocial coverage depends entirely on third party platform APIs, so when a network restricts or reprices its API the archive's completeness changes for reasons the vendor does not control.; CityView high implementation and licensing costs for smaller municipalities
  • They diverge on capability: ArchiveSocial covers Continuous capture, CityView covers Building Permits.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which ArchiveSocial and CityView actually diverge.

Attributes where ArchiveSocial and CityView differ
AttributeArchiveSocialCityView
Starting priceOn request$10000/year
Pricing modelquoteUnknown
FoundedUnknown1976

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), category (Government).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ArchiveSocial

  • Continuous capture
  • Deletion and edit capture
  • Authenticated records
  • Records request search
  • Litigation hold export
  • Multi platform coverage

Only in CityView

  • Building Permits
  • Business Licensing
  • Code Enforcement
  • Inspections Management
  • Online Citizen Portal
  • Esri ArcGIS
  • Microsoft Office
  • Payment Gateways

What people use each for

The jobs each tool is most often brought in to do.

ArchiveSocial

  • A city whose legal department has flagged deleted social media comments as a records liabilitynot CityView
  • A police department that must produce social media records under an open records requestnot CityView
  • An agency under litigation hold needing authenticated social media evidence rather than screenshotsnot CityView
  • A communications team operating many accounts across departments with no consistent archivingnot CityView

CityView

  • Citizen Servicesnot ArchiveSocial
  • Records Managementnot ArchiveSocial
  • Public Safetynot ArchiveSocial
  • Civic Engagementnot ArchiveSocial

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ArchiveSocial

  • Coverage depends entirely on third party platform APIs, so when a network restricts or reprices its API the archive's completeness changes for reasons the vendor does not control.
  • Pricing scales with the number of archived accounts, so an agency where every department runs its own page pays repeatedly for the same compliance obligation.
  • It archives rather than governs, so it will faithfully preserve a policy violation without preventing it, and agencies still need social media policy and training.
  • Since the 2021 CivicPlus acquisition the product is part of a municipal suite, so buyers avoiding that vendor for other reasons are still buying from them.
  • The value is entirely insurance shaped, which makes it a perennial target during budget cuts right up until the first records request it would have answered.

CityView

  • High implementation and licensing costs for smaller municipalities
  • Complex setup and customization requiring expert assistance

Pricing, plan by plan

ArchiveSocial

On request
  • ArchiveSocial$undefined/year
    • Quoted annually, typically scaled by number of archived accounts
    • Additional accounts and platforms increase the subscription
    • Bundled pricing common for agencies already buying CivicPlus products

CityView

$10000/year

No published plan breakdown. See the CityView review.

Which should you pick?

Choose ArchiveSocial if

  • You need continuous capture.
  • You also want deletion and edit capture.
ArchiveSocial review

Choose CityView if

  • You need building permits.
  • You also want business licensing.
CityView review

Questions people ask

Is ArchiveSocial or CityView better?
Neither clearly leads. ArchiveSocial starts at On request and CityView at $10000/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ArchiveSocial or CityView?
ArchiveSocial starts at On request and CityView at $10000/year.
Does ArchiveSocial or CityView run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is ArchiveSocial best used for?
ArchiveSocial is most often used for a city whose legal department has flagged deleted social media comments as a records liability, a police department that must produce social media records under an open records request, an agency under litigation hold needing authenticated social media evidence rather than screenshots, a communications team operating many accounts across departments with no consistent archiving. Of those, a city whose legal department has flagged deleted social media comments as a records liability and a police department that must produce social media records under an open records request are not what CityView is typically brought in for.
What can ArchiveSocial do that CityView cannot?
ArchiveSocial covers Continuous capture, Deletion and edit capture, Authenticated records, Records request search. CityView covers Building Permits, Business Licensing, Code Enforcement, Inspections Management.

Answered from the vendors’ own pages

ArchiveSocial: Why not just export data from the platforms?

Platform exports do not reliably capture deleted or edited content and carry no chain of custody, which is what makes an archive usable as evidence.

CityView: Is CityView cloud-based or on-premise?

CityView offers both cloud-based SaaS deployments and on-premise options depending on municipality preference and requirements.

Source
ArchiveSocial: Are public comments on our posts records?

In many United States jurisdictions yes, and deleted comments have been the subject of litigation against agencies.

CityView: What modules are included?

CityView Suite includes Property Information, Permits and Inspections, Planning, Code Enforcement, Licensing, Animal Licensing, Service Requests, Rental Housing, Cemetery Management, Parking Management, and Cashiering modules.

Source
ArchiveSocial: Who owns ArchiveSocial?

CivicPlus, which acquired it in 2021 and sells it alongside its municipal website and communications products.

CityView: How long has CityView been in the market?

CityView has over 40 years of experience serving local governments with community development and municipal land management solutions.

Source
ArchiveSocial: How is it priced?

By archived accounts, quoted rather than published. Comparable agency contracts are public records.

CityView: What is the pricing structure?

CityView pricing ranges from $10,000 to $75,000+ per year for mid-sized municipalities, or approximately $100 to $250 per user per month for SaaS deployments, depending on modules selected.

Source
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