Softwr

Software · head to head

CityView vs Laserfiche

CityView logo

CityView

Software

Community Development Software

From
$10000/year
Rated
-
Full reviewWebsite
Laserfiche logo

Laserfiche

Software

Intelligent Content Management

From
$50/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: CityView high implementation and licensing costs for smaller municipalities; Laserfiche self-hosted deployment requires dedicated IT resources and infrastructure management
  • They diverge on capability: CityView covers Building Permits, Laserfiche covers Document Capture.

Where they differ

Only the attributes on which CityView and Laserfiche actually diverge.

Attributes where CityView and Laserfiche differ
AttributeCityViewLaserfiche
Starting price$10000/year$50/month
Pricing modelUnknownsubscription
PlatformsWebWeb, Mobile, Windows, macOS, Linux

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown), founded (1976).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CityView

  • Building Permits
  • Business Licensing
  • Code Enforcement
  • Inspections Management
  • Online Citizen Portal
  • Esri ArcGIS
  • Payment Gateways

Only in Laserfiche

  • Document Capture
  • Workflow Automation
  • Records Management
  • Electronic Forms
  • Process Automation
  • SharePoint
  • Salesforce
  • Ios support

Both cover

  • Microsoft Office
  • Web support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

CityView

  • Citizen Services
  • Records Management
  • Public Safety
  • Civic Engagement

Laserfiche

  • Citizen Services
  • Records Management
  • Public Safety
  • Civic Engagement

Both are used for citizen services, records management, public safety, civic engagement, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CityView

  • High implementation and licensing costs for smaller municipalities
  • Complex setup and customization requiring expert assistance

Laserfiche

  • Self-hosted deployment requires dedicated IT resources and infrastructure management
  • Complex implementation often requires significant upfront customization
  • High total cost of ownership for on-premises deployments due to infrastructure needs

Pricing, plan by plan

CityView

$10000/year

No published plan breakdown. See the CityView review.

Laserfiche

$50/month
  • Cloud$50/month
    • Document Management
    • Workflow Automation
    • Records Management

Which should you pick?

Choose CityView if

  • You need building permits.
  • You also want business licensing.
CityView review

Choose Laserfiche if

  • You need document capture.
  • You work on Web, Mobile, Windows, macOS, Linux.
  • You also want workflow automation.
Laserfiche review

Questions people ask

Is CityView or Laserfiche better?
Neither clearly leads. CityView starts at $10000/year and Laserfiche at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CityView or Laserfiche?
CityView starts at $10000/year and Laserfiche at $50/month.
Does CityView or Laserfiche run on more platforms?
CityView runs on Web. Laserfiche runs on Web, Mobile, Windows, macOS, Linux.
What is CityView best used for?
CityView is most often used for citizen services, records management, public safety, civic engagement.
What can CityView do that Laserfiche cannot?
CityView covers Building Permits, Business Licensing, Code Enforcement, Inspections Management. Laserfiche covers Document Capture, Workflow Automation, Records Management, Electronic Forms. Both handle Microsoft Office, Web support, Desktop support.

Answered from the vendors’ own pages

CityView: Is CityView cloud-based or on-premise?

CityView offers both cloud-based SaaS deployments and on-premise options depending on municipality preference and requirements.

Source
Laserfiche: Does Laserfiche offer both cloud and self-hosted options?

Yes. Laserfiche Cloud offers three tiers (Starter $53/user/month, Professional $73, Business $93). Laserfiche 12 provides self-hosted deployment for organizations requiring on-premise infrastructure or with strict security and regulatory constraints.

Source
CityView: What modules are included?

CityView Suite includes Property Information, Permits and Inspections, Planning, Code Enforcement, Licensing, Animal Licensing, Service Requests, Rental Housing, Cemetery Management, Parking Management, and Cashiering modules.

Source
Laserfiche: What does Laserfiche capture from documents?

Laserfiche provides document capture, electronic forms, workflow automation, case management, mobile access, and government-certified records management with automatic filing and retention schedules.

Source
CityView: How long has CityView been in the market?

CityView has over 40 years of experience serving local governments with community development and municipal land management solutions.

Source
Laserfiche: Can Laserfiche track document workflows automatically?

Yes. Laserfiche includes workflow automation that tracks and fulfills processes like FOIA requests, with access controls, audit trails, and automated recordkeeping for compliance.

Source
CityView: What is the pricing structure?

CityView pricing ranges from $10,000 to $75,000+ per year for mid-sized municipalities, or approximately $100 to $250 per user per month for SaaS deployments, depending on modules selected.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on CityView

More on Laserfiche

Keep looking

Other head to heads