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Government · head to head

NEXGEN Asset Management vs NextRequest

NEXGEN Asset Management logo

NEXGEN Asset Management

Government

Combined EAM and CMMS for utilities and municipalities with Esri GIS at the centre of the asset register

From
On request
Rated
-
Full reviewWebsite
NextRequest logo

NextRequest

Government

Public Records Request Management

From
$300/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: NEXGEN Asset Management pricing keys off asset count, so a routine GIS resegmentation that splits mains into more records can raise your subscription without adding a single user or work order.; NextRequest now sold as part of the CivicPlus product line rather than standalone, and nextrequest.com redirects into the CivicPlus site
  • They diverge on capability: NEXGEN Asset Management covers Esri GIS integration, NextRequest covers Request Intake.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which NEXGEN Asset Management and NextRequest actually diverge.

Attributes where NEXGEN Asset Management and NextRequest differ
AttributeNEXGEN Asset ManagementNextRequest
Starting priceOn request$300/month
Pricing modelquotesubscription
PlatformsWeb, iOS, AndroidWeb
FoundedUnknown2015

Identical on both: free tier (No), user rating (Not yet rated), category (Government).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in NEXGEN Asset Management

  • Esri GIS integration
  • Risk and criticality
  • Condition assessment
  • Capital planning
  • Work orders
  • Mobile field app
  • Service requests
  • Inventory and purchasing

Only in NextRequest

  • Request Intake
  • Workflow Management
  • Document Redaction
  • Public Portal
  • Reporting
  • Document Systems
  • Email
  • Payment Processors

What people use each for

The jobs each tool is most often brought in to do.

NEXGEN Asset Management

  • A water utility that must show a board why a specific main is being replaced this year rather than nextnot NextRequest
  • A city public works department consolidating a GIS asset inventory and a paper work order process into one systemnot NextRequest
  • An airport authority tracking condition assessments across airside and landside assets with capital forecastingnot NextRequest
  • A district that needs citizen service requests to become tracked work orders with an auditable historynot NextRequest

NextRequest

  • Receiving and routing public records and FOIA requestsnot NEXGEN Asset Management
  • Tracking request status and statutory deadlines centrallynot NEXGEN Asset Management
  • Redacting documents before release with RapidReviewnot NEXGEN Asset Management
  • Invoicing and collecting payment for records requestsnot NEXGEN Asset Management
  • Publishing a public-facing request portal for residentsnot NEXGEN Asset Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

NEXGEN Asset Management

  • Pricing keys off asset count, so a routine GIS resegmentation that splits mains into more records can raise your subscription without adding a single user or work order.
  • Nothing is published and the vendor is small, so the reference set you can call is limited and mostly Californian and North American public agencies.
  • The interface is dated compared with modern CMMS products, which hurts adoption among field crews who compare it to consumer apps on their own phones.
  • GIS integration is the product strength and also its dependency; agencies without a maintained ArcGIS asset layer face a data preparation project before NEXGEN is useful.
  • As a small vendor it carries acquisition risk, and in this segment acquisitions have repeatedly meant a product frozen while it is folded into a larger portfolio.

NextRequest

  • Now sold as part of the CivicPlus product line rather than standalone, and nextrequest.com redirects into the CivicPlus site
  • Pricing is not published
  • Aimed at government agencies, so it is not a general purpose request or ticketing tool

Pricing, plan by plan

NEXGEN Asset Management

On request
  • NEXGEN Asset Management$undefined/year
    • Tiered pricing based on the number of assets under management
    • Implementation, GIS integration and data migration quoted separately
    • Mobile module licensed alongside the core platform

NextRequest

$300/month
  • Standard$300/month
    • Request Management
    • Document Redaction
    • Public Portal

Which should you pick?

Choose NEXGEN Asset Management if

  • You need esri gis integration.
  • You work on Web, iOS, Android.
  • You also want risk and criticality.
NEXGEN Asset Management review

Choose NextRequest if

  • You need request intake.
  • You also want workflow management.
NextRequest review

Questions people ask

Is NEXGEN Asset Management or NextRequest better?
Neither clearly leads. NEXGEN Asset Management starts at On request and NextRequest at $300/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, NEXGEN Asset Management or NextRequest?
NEXGEN Asset Management starts at On request and NextRequest at $300/month.
Does NEXGEN Asset Management or NextRequest run on more platforms?
NEXGEN Asset Management runs on Web, iOS, Android. NextRequest runs on Web.
What is NEXGEN Asset Management best used for?
NEXGEN Asset Management is most often used for a water utility that must show a board why a specific main is being replaced this year rather than next, a city public works department consolidating a gis asset inventory and a paper work order process into one system, an airport authority tracking condition assessments across airside and landside assets with capital forecasting, a district that needs citizen service requests to become tracked work orders with an auditable history. Of those, a water utility that must show a board why a specific main is being replaced this year rather than next and a city public works department consolidating a gis asset inventory and a paper work order process into one system are not what NextRequest is typically brought in for.
What can NEXGEN Asset Management do that NextRequest cannot?
NEXGEN Asset Management covers Esri GIS integration, Risk and criticality, Condition assessment, Capital planning. NextRequest covers Request Intake, Workflow Management, Document Redaction, Public Portal.

Answered from the vendors’ own pages

NEXGEN Asset Management: How is NEXGEN priced?

On a tiered model based on the number of assets under management, quoted per agency. Nothing is published.

NextRequest: What is the price of NextRequest FOIA management?

NextRequest pricing is not published on their website. Customers must request pricing directly through the website contact form or call the sales team at 888-228-2233.

Source
NEXGEN Asset Management: Do we need Esri ArcGIS?

Not strictly, but the product is designed around it and most of the value assumes a maintained GIS asset layer.

NEXGEN Asset Management: Does it handle capital planning?

Yes. Risk, criticality and condition scores feed multi-year renewal forecasts intended for board and council submissions.

NEXGEN Asset Management: Is there a mobile app?

Yes, a map-based field application with offline capability, licensed alongside the core platform.

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