Softwr

Software · head to head

CityView vs MuckRock

CityView logo

CityView

Software

Community Development Software

From
$10000/year
Rated
-
Full reviewWebsite
MuckRock logo

MuckRock

Software

FOIA Filing and Research Platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only MuckRock has a free tier, so it costs nothing to try first.
  • Each has a real cost: CityView high implementation and licensing costs for smaller municipalities; MuckRock muckRock's core platform, Squarelet identity service, and DocumentCloud are licensed AGPL-3.0, which requires anyone running a modified version as a network service to release their source code
  • They diverge on capability: CityView covers Building Permits, MuckRock covers FOIA Filing.

Where they differ

Only the attributes on which CityView and MuckRock actually diverge.

Attributes where CityView and MuckRock differ
AttributeCityViewMuckRock
Starting price$10000/yearFree
Pricing modelUnknownfreemium
Free tierNoYes
Founded19762010

Identical on both: platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CityView

  • Building Permits
  • Business Licensing
  • Code Enforcement
  • Inspections Management
  • Online Citizen Portal
  • Esri ArcGIS
  • Microsoft Office
  • Payment Gateways

Only in MuckRock

  • FOIA Filing
  • Request Tracking
  • Document Archive
  • Collaboration
  • Agency Directory
  • DocumentCloud
  • News Organizations
  • Research Tools

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

CityView

  • Citizen Services
  • Records Management
  • Public Safety
  • Civic Engagement

MuckRock

  • Citizen Services
  • Records Management
  • Public Safety
  • Civic Engagement

Both are used for citizen services, records management, public safety, civic engagement, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CityView

  • High implementation and licensing costs for smaller municipalities
  • Complex setup and customization requiring expert assistance

MuckRock

  • MuckRock's core platform, Squarelet identity service, and DocumentCloud are licensed AGPL-3.0, which requires anyone running a modified version as a network service to release their source code

Pricing, plan by plan

CityView

$10000/year

No published plan breakdown. See the CityView review.

MuckRock

Free
  • BasicFree
    • FOIA Filing
    • Request Tracking
    • Document Archive

Which should you pick?

Choose CityView if

  • You need building permits.
  • You also want business licensing.
CityView review

Choose MuckRock if

  • You need foia filing.
  • You want to start without paying.
  • You also want request tracking.
MuckRock review

Questions people ask

Is CityView or MuckRock better?
Neither clearly leads. CityView starts at $10000/year and MuckRock at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CityView or MuckRock?
MuckRock has a free tier; the other does not. Paid plans start at $10000/year for CityView and Free for MuckRock.
Does CityView or MuckRock run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use MuckRock for free?
Yes. MuckRock has a free tier, so you can try it without paying. CityView starts at $10000/year.
What is CityView best used for?
CityView is most often used for citizen services, records management, public safety, civic engagement.
What can CityView do that MuckRock cannot?
CityView covers Building Permits, Business Licensing, Code Enforcement, Inspections Management. MuckRock covers FOIA Filing, Request Tracking, Document Archive, Collaboration. Both handle Web support.

Answered from the vendors’ own pages

CityView: Is CityView cloud-based or on-premise?

CityView offers both cloud-based SaaS deployments and on-premise options depending on municipality preference and requirements.

Source
CityView: What modules are included?

CityView Suite includes Property Information, Permits and Inspections, Planning, Code Enforcement, Licensing, Animal Licensing, Service Requests, Rental Housing, Cemetery Management, Parking Management, and Cashiering modules.

Source
CityView: How long has CityView been in the market?

CityView has over 40 years of experience serving local governments with community development and municipal land management solutions.

Source
CityView: What is the pricing structure?

CityView pricing ranges from $10,000 to $75,000+ per year for mid-sized municipalities, or approximately $100 to $250 per user per month for SaaS deployments, depending on modules selected.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on CityView

More on MuckRock

Keep looking

Other head to heads