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Software · head to head

Chanty vs Groove

Chanty logo

Chanty

Software

Simple, easy to use, all-in-one team collaboration tool

From
Free
Rated
-
Full reviewWebsite
Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Only Chanty has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chanty free plan caps at 5 team members; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch

Where they differ

Only the attributes on which Chanty and Groove actually diverge.

Attributes where Chanty and Groove differ
AttributeChantyGroove
Starting priceFree$12/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWebWeb, Ios, Android
FoundedUnknown2011

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chanty

Nothing recorded that Groove does not also cover.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Chanty

No use cases recorded yet. See the Chanty review.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Chanty
  • Handling email, chat and messaging support in one queuenot Chanty

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chanty

  • Free plan caps at 5 team members
  • Enterprise tier publishes no price and requires contacting sales
  • Monthly billing costs roughly 33% more per seat than annual billing on the Business plan, based on the vendor's own comparison of monthly versus annual per-user rates

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

Chanty

Free

No published plan breakdown. See the Chanty review.

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose Chanty if

  • You want to start without paying.
Chanty review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Questions people ask

Is Chanty or Groove better?
Neither clearly leads. Chanty starts at Free and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chanty or Groove?
Chanty has a free tier; the other does not. Paid plans start at Free for Chanty and $12/month for Groove.
Does Chanty or Groove run on more platforms?
Chanty runs on Web. Groove runs on Web, Ios, Android.
Can I use Chanty for free?
Yes. Chanty has a free tier, so you can try it without paying. Groove starts at $12/month.
What can Chanty do that Groove cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules.
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Related pages

More on Chanty

More on Groove

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