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Software · head to head

Grasshopper vs Groove

Grasshopper logo

Grasshopper

Software

The entrepreneur's phone system

From
On request
Rated
-
Full reviewWebsite
Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Grasshopper available only in the USA and Canada; the site returns a not available in your region error outside those countries; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch

Where they differ

Only the attributes on which Grasshopper and Groove actually diverge.

Attributes where Grasshopper and Groove differ
AttributeGrasshopperGroove
Starting priceOn request$12/month
PlatformsWebWeb, Ios, Android
FoundedUnknown2011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Grasshopper

Nothing recorded that Groove does not also cover.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Grasshopper

No use cases recorded yet. See the Grasshopper review.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Grasshopper
  • Handling email, chat and messaging support in one queuenot Grasshopper

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Grasshopper

  • Available only in the USA and Canada; the site returns a not available in your region error outside those countries
  • Plans start at $14/month only under a promotional discount of up to $75 off select plans, meaning the advertised entry price is not the standing rate

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

Grasshopper

On request

No published plan breakdown. See the Grasshopper review.

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose Grasshopper if

Nothing in the data separates Grasshopper from Groove on the points above - pick on price and on how each one feels to use.

Grasshopper review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Questions people ask

Is Grasshopper or Groove better?
Neither clearly leads. Grasshopper starts at On request and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Grasshopper or Groove?
Grasshopper starts at On request and Groove at $12/month.
Does Grasshopper or Groove run on more platforms?
Grasshopper runs on Web. Groove runs on Web, Ios, Android.
What can Grasshopper do that Groove cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules.
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Related pages

More on Grasshopper

More on Groove

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