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Customer Support · head to head

Chatwoot vs ToolJet

Chatwoot logo

Chatwoot

Customer Support

Open-source customer engagement platform

From
Free
Free plan
Yes
Full reviewWebsite
ToolJet logo

ToolJet

No-Code

Open-source low-code platform for building internal tools and business apps

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; ToolJet free and Pro tiers cap end users at 50, which may be too low for apps needing broad internal distribution.
  • They diverge on capability: Chatwoot covers Live chat, ToolJet covers Drag-and-drop app builder.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Chatwoot and ToolJet actually diverge.

Attributes where Chatwoot and ToolJet differ
AttributeChatwootToolJet
Pricing modelUnknownfreemium
PlatformsWeb, Cloud, Self-hostedweb, api, linux, windows, mac
CategoryCustomer SupportNo-Code
Founded2017Unknown

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

Only in ToolJet

  • Drag-and-drop app builder
  • AI-assisted generation
  • Database and API connectors
  • Self-hosted and air-gapped deployment
  • Multi-instance deployments
  • Dedicated support manager

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot ToolJet
  • Privacy-first chatnot ToolJet
  • Multi-channel supportnot ToolJet

ToolJet

  • Building internal admin dashboards and appsnot Chatwoot
  • Self-hosted or air-gapped internal tool deploymentnot Chatwoot
  • AI-assisted rapid app prototypingnot Chatwoot
  • Connecting multiple data sources into one appnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

ToolJet

  • Free and Pro tiers cap end users at 50, which may be too low for apps needing broad internal distribution.
  • Enterprise pricing starts at a steep $3,000/month, a large jump from the $199/month Team plan.
  • AI credits reset monthly and do not roll over, penalizing uneven month-to-month usage.
  • Smaller integration and community ecosystem than more established players like Retool.

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

ToolJet

Free
  • FreeFree
    • 2 builders
    • 50 end users
    • 2 apps
  • Pro$79/month
    • Unlimited builders (per-builder pricing)
    • 50 end users
    • 5 apps
  • Team$199/month
    • Unlimited builders (per-builder pricing)
    • 100 end users
    • Unlimited apps
  • Enterprise$3000/month
    • Unlimited end users
    • Custom AI credits
    • Dedicated support manager

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose ToolJet if

  • You need drag-and-drop app builder.
  • You want to start without paying.
  • You work on web, api, linux, windows, mac.
  • You also want ai-assisted generation.
ToolJet review

Questions people ask

Is Chatwoot or ToolJet better?
Neither clearly leads. Chatwoot starts at Free and ToolJet at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or ToolJet?
Chatwoot starts at Free and ToolJet at Free.
Does Chatwoot or ToolJet run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. ToolJet runs on web, api, linux, windows, mac.
Can I use Chatwoot for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what ToolJet is typically brought in for.
What can Chatwoot do that ToolJet cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. ToolJet covers Drag-and-drop app builder, AI-assisted generation, Database and API connectors, Self-hosted and air-gapped deployment.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
ToolJet: What happens if I run out of AI credits?

Users can continue using all other ToolJet features as normal and can contact support to purchase additional AI credits when the monthly allotment runs out.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
ToolJet: Do unused AI credits roll over?

No, AI credits reset every month and unused credits do not carry over, which ToolJet says helps maintain consistent service quality.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
ToolJet: Can ToolJet be deployed on-premise?

Yes, both the community and enterprise editions support on-premise and air-gapped deployments, typically completed in under 30 minutes.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
ToolJet: Is there a free trial for paid plans?

ToolJet offers a 14-day free trial for both its business and enterprise editions.

Source
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