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Software · head to head

Freshsales vs Rocket.Chat

F

Freshsales

Software

Smart CRM for growing businesses

From
$19/month
Rated
-
Full reviewWebsite
Rocket.Chat logo

Rocket.Chat

Software

Deployment flexibility and compliance across regulatory frameworks

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshsales contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price; Rocket.Chat no prices, tier names with numbers, or minimum seats are published anywhere on the pricing page; all three paid editions (Commercial, Government, Defense) route to Contact sales or Contact us

Where they differ

Only the attributes on which Freshsales and Rocket.Chat actually diverge.

Attributes where Freshsales and Rocket.Chat differ
AttributeFreshsalesRocket.Chat
Starting price$19/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Ios, AndroidWeb
Founded2010Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshsales

  • Contact management
  • Lead scoring
  • Sales pipeline
  • Activity tracking
  • Email sync
  • AI insights
  • Workflow automation
  • Gmail

Only in Rocket.Chat

Nothing recorded that Freshsales does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Freshsales

  • Sales CRM with built in email, phone and chatnot Rocket.Chat
  • Managing deals, pipelines and sales sequencesnot Rocket.Chat

Rocket.Chat

No use cases recorded yet. See the Rocket.Chat review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshsales

  • Contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • Forecasting insights, custom modules, sandbox and audit logs are Enterprise only at $59 per user per month
  • Every published price requires annual billing
  • The Freddy AI agent is billed separately at $49 per 100 sessions
  • Branded documents are a further $19 per user add on
  • No contact limits are stated for any tier on the pricing page

Rocket.Chat

  • No prices, tier names with numbers, or minimum seats are published anywhere on the pricing page; all three paid editions (Commercial, Government, Defense) route to Contact sales or Contact us
  • The free community edition is not represented on the pricing page at all, which lists only the three quote-only enterprise tiers

Pricing, plan by plan

Freshsales

$19/month
  • Starter$19/month
    • Contact & account management
    • Pipeline management
  • Growth$39/month
    • Everything in Starter
    • Sales automation
    • Territory management
  • Pro$65/month
    • Everything in Growth
    • Forecasting
    • Advanced customization

Rocket.Chat

On request

No published plan breakdown. See the Rocket.Chat review.

Which should you pick?

Choose Freshsales if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want lead scoring.
Freshsales review

Choose Rocket.Chat if

Nothing in the data separates Rocket.Chat from Freshsales on the points above - pick on price and on how each one feels to use.

Rocket.Chat review

Questions people ask

Is Freshsales or Rocket.Chat better?
Neither clearly leads. Freshsales starts at $19/month and Rocket.Chat at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshsales or Rocket.Chat?
Freshsales starts at $19/month and Rocket.Chat at On request.
Does Freshsales or Rocket.Chat run on more platforms?
Freshsales runs on Web, Ios, Android. Rocket.Chat runs on Web.
What is Freshsales best used for?
Freshsales is most often used for sales crm with built in email, phone and chat, managing deals, pipelines and sales sequences. Of those, sales crm with built in email, phone and chat and managing deals, pipelines and sales sequences are not what Rocket.Chat is typically brought in for.
What can Freshsales do that Rocket.Chat cannot?
Freshsales covers Contact management, Lead scoring, Sales pipeline, Activity tracking.
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