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E-Commerce · head to head

BackToMe vs Erply

BackToMe logo

BackToMe

E-Commerce

Right-of-withdrawal handling for European e-commerce

From
€25/month
Rated
-
Full reviewWebsite
Erply logo

Erply

E-Commerce

Cloud point of sale and retail management

From
$59/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: BackToMe the scope is European consumer law. A merchant selling outside the EU has no use for it.; Erply priced per store per month rather than a flat company rate, starting at $49/store for the Giftshop & Grocery Chain plan with only 1 user account and 1 POS terminal included
  • Prices and features above were last checked on 15 September 2026.

Where they differ

Only the attributes on which BackToMe and Erply actually diverge.

Attributes where BackToMe and Erply differ
AttributeBackToMeErply
Starting price€25/month$59/month

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (E-Commerce).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BackToMe

  • Floating withdrawal button
  • Automatic acknowledgement
  • Sealed archiving
  • Withdrawal dashboard
  • One-click proof export
  • Multi-store from one account

Only in Erply

Nothing recorded that BackToMe does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

BackToMe

  • Meeting EU Directive 2023/2673 withdrawal obligationsnot Erply
  • Producing dated proof of a cancellation in a customer disputenot Erply
  • Handling withdrawal requests across several EU languagesnot Erply
  • Running one withdrawal process across multiple storefrontsnot Erply
  • Passing a consumer-protection audit with exportable recordsnot Erply

Erply

  • Managing inventory across multiple retail locations in real-timenot BackToMe
  • Synchronizing online store orders with physical point-of-salenot BackToMe
  • Processing customer payments integrated with loyalty programsnot BackToMe
  • Generating multi-location sales and inventory reportsnot BackToMe

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BackToMe

  • The scope is European consumer law. A merchant selling outside the EU has no use for it.
  • The site and dashboard are French. The customer-facing button covers 24 EU languages, but the merchant side is not multilingual.
  • One price, one feature set. There is no tier for a shop that wants only the archive or only the button.
  • It runs as an injected script on the storefront, so a shop with a strict content security policy has an extra step before the button will render.
  • A young French vendor with no independent review coverage, so there is nothing outside the vendor's own material to corroborate the archive's evidentiary weight.

Erply

  • Priced per store per month rather than a flat company rate, starting at $49/store for the Giftshop & Grocery Chain plan with only 1 user account and 1 POS terminal included
  • Multichannel Chains plan is limited to 2 user accounts at $179/store per month
  • POS for NetSuite starts at $1,800 per month and Franchise & Chain starts at $3,500 per month, both quote-adjusted from there
  • Cancellation requires a written request 30 days prior to the end of the billing cycle

Pricing, plan by plan

BackToMe

€25/month
  • Monthly$25/month
    • Per active store, excluding VAT
    • Unlimited withdrawal requests
    • 24 EU languages
  • Annual$250/year
    • Per store, excluding VAT
    • Two months free against the monthly rate
    • Everything in the monthly plan

Erply

$59/month
  • Giftshop & Grocery Chain$59/month
    • 1 user account
    • 1 point of sale terminal
    • For net sales turnover up to $25,000 per month
  • Multichannel Chains$199/month
    • 2 user accounts
    • 1 warehouse license
  • POS for NetSuite$1800/month
    • 2 user accounts
    • Inventory licensing
  • Franchise & Chain$3500/month
    • For 50+ store retail chains or franchises
    • Franchise HQ Module
    • Chain HQ Module

Which should you pick?

Choose BackToMe if

  • You need floating withdrawal button.
  • You also want automatic acknowledgement.
BackToMe review

Choose Erply if

Nothing in the data separates Erply from BackToMe on the points above - pick on price and on how each one feels to use.

Erply review

Questions people ask

Is BackToMe or Erply better?
Neither clearly leads. BackToMe starts at €25/month and Erply at $59/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BackToMe or Erply?
BackToMe starts at €25/month and Erply at $59/month.
Does BackToMe or Erply run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is BackToMe best used for?
BackToMe is most often used for meeting eu directive 2023/2673 withdrawal obligations, producing dated proof of a cancellation in a customer dispute, handling withdrawal requests across several eu languages, running one withdrawal process across multiple storefronts. Of those, meeting eu directive 2023/2673 withdrawal obligations and producing dated proof of a cancellation in a customer dispute are not what Erply is typically brought in for.
What can BackToMe do that Erply cannot?
BackToMe covers Floating withdrawal button, Automatic acknowledgement, Sealed archiving, Withdrawal dashboard.

Answered from the vendors’ own pages

BackToMe: What does BackToMe cost?

25 euros excluding VAT per month per active store, or 250 euros excluding VAT per year, which works out at two months free. The price does not change with the number of withdrawal requests.

Source
Erply: What payment options does Erply offer?

Erply offers both monthly and annual billing contracts. Payment is due in advance at the start of each billing cycle. Annual contracts receive discounts compared to monthly rates. Changes to payment take effect within 48 hours.

Source
BackToMe: Which regulation does it address?

EU Directive 2023/2673, which governs the consumer right of withdrawal on distance contracts in e-commerce.

Source
Erply: Is there a free trial for Erply?

Erply offers free account creation with no credit card required to explore the platform. Users can create an account and test the service before committing to a paid plan.

Source
BackToMe: Is there a free trial?

Seven days. A card is required to start it but nothing is charged upfront, and cancelling before day seven costs nothing. There is also a 30-day money-back guarantee.

Source
Erply: Can I cancel my Erply subscription?

Erply subscriptions can be cancelled, but require a written request submitted at least 30 days prior to the desired cancellation date.

Source
BackToMe: Are staging and development stores billed?

No. Only activated stores are billed, and the withdrawal button does not display on inactive ones.

Source
BackToMe: What happens to the archive if I cancel?

Cancellation is available at any time with no commitment, premium access runs to the end of the paid period, and the account stays open with archived withdrawals and proofs accessible indefinitely. Reactivation is self-service.

Source
BackToMe: Which e-commerce platforms does it support?

Shopify, WordPress, WooCommerce, PrestaShop, Wix, Webflow, WiziShop and Squarespace, plus custom builds through a single line of script. The vendor puts installation at five minutes on any platform.

Source
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