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Software · head to head

Awin vs Gladly

Awin logo

Awin

Software

Global affiliate network with 1M+ publishers

From
Free
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Only Awin has a free tier, so it costs nothing to try first.
  • Each has a real cost: Awin pricing not published, available by quote only; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: Awin covers Global publisher network, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which Awin and Gladly actually diverge.

Attributes where Awin and Gladly differ
AttributeAwinGladly
Starting priceFree$180/month
Pricing modelquotesubscription
Free tierYesNo
PlatformsWeb, MobileWeb, Ios, Android
Founded20002014

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Awin

  • Global publisher network
  • Cross-device tracking
  • Payment processing
  • Compliance tools
  • Publisher recruitment
  • WooCommerce
  • BigCommerce
  • Mobile support

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Salesforce
  • Kustomer

Both cover

  • Shopify
  • Magento
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Awin

  • Affiliate network for content creators and publishersnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot Awin
  • Handling support conversations across voice, messaging and emailnot Awin

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Awin

  • Pricing not published, available by quote only
  • Commission structure and payment thresholds not disclosed

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Awin

Free

No published plan breakdown. See the Awin review.

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Awin if

  • You need global publisher network.
  • You want to start without paying.
  • You work on Web, Mobile.
  • You also want cross-device tracking.
Awin review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Awin or Gladly better?
Neither clearly leads. Awin starts at Free and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Awin or Gladly?
Awin has a free tier; the other does not. Paid plans start at Free for Awin and $180/month for Gladly.
Does Awin or Gladly run on more platforms?
Awin runs on Web, Mobile. Gladly runs on Web, Ios, Android.
Can I use Awin for free?
Yes. Awin has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Awin best used for?
Awin is most often used for affiliate network for content creators and publishers. Of those, affiliate network for content creators and publishers is not what Gladly is typically brought in for.
What can Awin do that Gladly cannot?
Awin covers Global publisher network, Cross-device tracking, Payment processing, Compliance tools. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle Shopify, Magento, Web support.
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