Softwr

Customer Support · head to head

Gladly vs Reveal

Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
R

Reveal

Affiliate Marketing

Partner revenue intelligence platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Reveal has a free tier, so it costs nothing to try first.
  • They diverge on capability: Gladly covers Lifelong conversation, Reveal covers Account mapping.

Where they differ

Only the attributes on which Gladly and Reveal actually diverge.

Attributes where Gladly and Reveal differ
AttributeGladlyReveal
Starting price$180/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportAffiliate Marketing
Founded20142019

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Magento

Only in Reveal

  • Account mapping
  • Partner matching
  • Secure data sharing
  • Opportunity identification
  • Pipeline analytics
  • HubSpot
  • Slack
  • Microsoft Teams

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Reveal
  • Handling support conversations across voice, messaging and emailnot Reveal

Reveal

  • affiliate marketing managementnot Gladly
  • Workflow automationnot Gladly
  • Reportingnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Reveal

Nothing recorded yet. See the Reveal review.

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Reveal

Free
  • FreeFree
    • Unlimited connections
    • Account mapping
    • Basic features

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Reveal if

  • You need account mapping.
  • You want to start without paying.
  • You also want partner matching.
Reveal review

Questions people ask

Is Gladly or Reveal better?
Neither clearly leads. Gladly starts at $180/month and Reveal at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Reveal?
Reveal has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for Reveal.
Does Gladly or Reveal run on more platforms?
Gladly runs on Web, Ios, Android. Reveal runs on Web.
Can I use Reveal for free?
Yes. Reveal has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Reveal is typically brought in for.
What can Gladly do that Reveal cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Reveal covers Account mapping, Partner matching, Secure data sharing, Opportunity identification. Both handle Salesforce, Web support.
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Related pages

More on Gladly

More on Reveal

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