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Affiliate Marketing · head to head

Awin vs Salesforce Service Cloud

Awin logo

Awin

Affiliate Marketing

Global affiliate network with 1M+ publishers

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Affiliate Marketing

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Awin has a free tier, so it costs nothing to try first.
  • Each has a real cost: Awin pricing not published, available by quote only; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Awin covers Global publisher network, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Awin and Salesforce Service Cloud actually diverge.

Attributes where Awin and Salesforce Service Cloud differ
AttributeAwinSalesforce Service Cloud
Starting priceFree$25/month
Pricing modelquotesubscription
Free tierYesNo
PlatformsWeb, MobileWeb, Ios, Android
CategoryAffiliate MarketingUnknown
Founded20001999

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Awin

  • Global publisher network
  • Cross-device tracking
  • Payment processing
  • Compliance tools
  • Publisher recruitment
  • Shopify
  • Magento
  • WooCommerce

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Awin

  • Affiliate network for content creators and publishersnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Awin
  • Field servicenot Awin
  • Self-service portalsnot Awin
  • AI-powered supportnot Awin

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Awin

  • Pricing not published, available by quote only
  • Commission structure and payment thresholds not disclosed

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Awin

Free

No published plan breakdown. See the Awin review.

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Awin if

  • You need global publisher network.
  • You want to start without paying.
  • You work on Web, Mobile.
  • You also want cross-device tracking.
Awin review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Awin or Salesforce Service Cloud better?
Neither clearly leads. Awin starts at Free and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Awin or Salesforce Service Cloud?
Awin has a free tier; the other does not. Paid plans start at Free for Awin and $25/month for Salesforce Service Cloud.
Does Awin or Salesforce Service Cloud run on more platforms?
Awin runs on Web, Mobile. Salesforce Service Cloud runs on Web, Ios, Android.
Can I use Awin for free?
Yes. Awin has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is Awin best used for?
Awin is most often used for affiliate network for content creators and publishers. Of those, affiliate network for content creators and publishers is not what Salesforce Service Cloud is typically brought in for.
What can Awin do that Salesforce Service Cloud cannot?
Awin covers Global publisher network, Cross-device tracking, Payment processing, Compliance tools. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Web support.
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