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Software · head to head

Amity vs Akita

Amity logo

Amity

Software

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review
Akita logo

Akita

Software

Customer Success Without the Complexity

From
$160/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; Akita starts at $49 a month with no free tier, only a 14 day trial
  • They diverge on capability: Amity covers Playbooks, Akita covers Lifecycle stages.

Where they differ

Only the attributes on which Amity and Akita actually diverge.

Attributes where Amity and Akita differ
AttributeAmityAkita
Starting price$300/month$160/month
Founded20142018

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

  • Playbooks
  • Task management
  • Slack

Only in Akita

  • Lifecycle stages
  • Custom metrics
  • Stripe

Both cover

  • Health scores
  • Customer segments
  • Alerts
  • Salesforce
  • HubSpot
  • Intercom
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amity

  • Customer Successnot Akita
  • Smbnot Akita
  • Ease Of Usenot Akita

Akita

  • Centralising customer data and product activity for a customer success teamnot Amity
  • Building health scores to flag at-risk accountsnot Amity
  • Segmenting customers and triggering automated playbooksnot Amity
  • Identifying expansion revenue opportunitiesnot Amity
  • Task and workflow management for CSMsnot Amity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

Akita

  • Starts at $49 a month with no free tier, only a 14 day trial
  • Tier breakdown above the entry price is not published

Pricing, plan by plan

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

Akita

$160/month
  • Starter$160/month
    • Health scores
    • Basic integrations
    • Alerts
  • Professional$400/month
    • Unlimited integrations
    • Custom metrics
    • API

Which should you pick?

Choose Amity if

  • You need playbooks.
  • You also want task management.
Amity review

Choose Akita if

  • You need lifecycle stages.
  • You also want custom metrics.
Akita review

Questions people ask

Is Amity or Akita better?
Neither clearly leads. Amity starts at $300/month and Akita at $160/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or Akita?
Amity starts at $300/month and Akita at $160/month.
Does Amity or Akita run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Amity best used for?
Amity is most often used for customer success, smb, ease of use. Of those, customer success and smb are not what Akita is typically brought in for.
What can Amity do that Akita cannot?
Amity covers Playbooks, Task management, Slack. Akita covers Lifecycle stages, Custom metrics, Stripe. Both handle Health scores, Customer segments, Alerts, Salesforce.
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