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Automation Integration · head to head

Activiti vs Chatwoot

Activiti logo

Activiti

Automation Integration

Apache 2.0 BPMN engine under Hyland, from which Flowable and Camunda were forked

From
Free
Rated
-
Full reviewWebsite
Chatwoot logo

Chatwoot

Customer Support

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Activiti the last stable release was 8.2.0 in January 2024, and while release candidate builds continue, a two-year gap between stable versions is a real risk signal for a production dependency.; Chatwoot free plan limited to 2 agents and 500 conversations per month
  • They diverge on capability: Activiti covers BPMN 2.0 engine, Chatwoot covers Live chat.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Activiti and Chatwoot actually diverge.

Attributes where Activiti and Chatwoot differ
AttributeActivitiChatwoot
Pricing modelOpen source, no licence feeUnknown
PlatformsLinux, Windows, Docker, KubernetesWeb, Cloud, Self-hosted
CategoryAutomation IntegrationCustomer Support
FoundedUnknown2017

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Activiti

  • BPMN 2.0 engine
  • Activiti Cloud
  • Modeler
  • Java and REST APIs
  • Pluggable persistence
  • Identity integration

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

What people use each for

The jobs each tool is most often brought in to do.

Activiti

  • An Alfresco or Hyland content services deployment where Activiti is already the embedded workflow enginenot Chatwoot
  • A Java application that needs to embed a BPMN engine as a library under a permissive licencenot Chatwoot
  • An organisation that has ruled out Camunda 8 on licence grounds and needs an Apache 2.0 alternativenot Chatwoot
  • Document-centric approval workflows where the process engine sits inside the content management stack rather than beside itnot Chatwoot

Chatwoot

  • Self-hosted supportnot Activiti
  • Privacy-first chatnot Activiti
  • Multi-channel supportnot Activiti

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Activiti

  • The last stable release was 8.2.0 in January 2024, and while release candidate builds continue, a two-year gap between stable versions is a real risk signal for a production dependency.
  • Both Camunda and Flowable forked away and took large parts of the contributor base with them, so the community, tutorials and third-party tooling around Activiti are much thinner than around either fork.
  • Commercial support is only realistically available by buying Hyland Alfresco subscriptions, so there is no way to pay for Activiti support on its own.
  • Activiti Cloud imposes a distributed architecture of several Spring Boot services plus Keycloak, which is heavy for teams who simply wanted an embeddable engine.
  • Documentation is dated and partly split between old Alfresco sites and Hyland Connect, and the transition between Activiti 6, 7 and 8 architectures makes much of the older material actively misleading.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Pricing, plan by plan

Activiti

Free
  • ActivitiFree
    • Apache 2.0 licence
    • Embeddable Java library or Activiti Cloud services
    • No usage limits

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Which should you pick?

Choose Activiti if

  • You need bpmn 2.0 engine.
  • You want to start without paying.
  • You work on Linux, Windows, Docker, Kubernetes.
  • You also want activiti cloud.
Activiti review

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Questions people ask

Is Activiti or Chatwoot better?
Neither clearly leads. Activiti starts at Free and Chatwoot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Activiti or Chatwoot?
Activiti starts at Free and Chatwoot at Free.
Does Activiti or Chatwoot run on more platforms?
Activiti runs on Linux, Windows, Docker, Kubernetes. Chatwoot runs on Web, Cloud, Self-hosted.
Can I use Activiti for free?
Both have a free tier, so you can try either at no cost before committing.
What is Activiti best used for?
Activiti is most often used for an alfresco or hyland content services deployment where activiti is already the embedded workflow engine, a java application that needs to embed a bpmn engine as a library under a permissive licence, an organisation that has ruled out camunda 8 on licence grounds and needs an apache 2.0 alternative, document-centric approval workflows where the process engine sits inside the content management stack rather than beside it. Of those, an alfresco or hyland content services deployment where activiti is already the embedded workflow engine and a java application that needs to embed a bpmn engine as a library under a permissive licence are not what Chatwoot is typically brought in for.
What can Activiti do that Chatwoot cannot?
Activiti covers BPMN 2.0 engine, Activiti Cloud, Modeler, Java and REST APIs. Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base.

Answered from the vendors’ own pages

Activiti: Is Activiti still maintained?

Yes, Hyland continues to publish builds, but the last stable release was 8.2.0 in January 2024.

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Activiti: What is its relationship to Camunda and Flowable?

Both are forks of Activiti: Camunda in 2013 and Flowable in 2016, when core developers left Alfresco.

Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Activiti: What licence is it?

Apache 2.0, which distinguishes it from Camunda 8’s source-available licence.

Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Activiti: Should I choose Activiti for a new project?

Only if the Apache licence or an existing Alfresco deployment is decisive. Flowable and Camunda have far larger ecosystems.

Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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