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Software · head to head

Customerly vs Snyk

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Snyk logo

Snyk

Software

Developer-first security platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Snyk free plan has strict test limits across all modules: Open Source (200), Code (100), Infrastructure as Code (300), Container (100) tests per month
  • They diverge on capability: Customerly covers Live chat, Snyk covers Open source security.

Where they differ

Only the attributes on which Customerly and Snyk actually diverge.

Attributes where Customerly and Snyk differ
AttributeCustomerlySnyk
Pricing modelsubscriptionfreemium
PlatformsWeb, Ios, AndroidWeb, CLI, IDE integrations

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • WordPress
  • Shopify

Only in Snyk

  • Open source security
  • Code security (SAST)
  • Container security
  • IaC security
  • License compliance
  • Fix PRs
  • Priority scoring
  • Developer IDE integration

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Snyk
  • Lead generationnot Snyk
  • Email marketingnot Snyk
  • Customer feedbacknot Snyk

Snyk

  • Individual developers testing on free tier with limited monthly scansnot Customerly
  • Development teams using Team plan with increased test quotas and IDE integrationnot Customerly
  • Enterprises requiring unlimited testing via Enterprise plan with custom security rulesnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Snyk

  • Free plan has strict test limits across all modules: Open Source (200), Code (100), Infrastructure as Code (300), Container (100) tests per month
  • Free and Team plans count only contributing developers making commits within 90 days; public contributions do not count
  • Enterprise plan requires custom pricing and sales contact

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Snyk

Free

No published plan breakdown. See the Snyk review.

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Snyk if

  • You need open source security.
  • You want to start without paying.
  • You work on Web, CLI, IDE integrations.
  • You also want code security (sast).
Snyk review

Questions people ask

Is Customerly or Snyk better?
Neither clearly leads. Customerly starts at Free and Snyk at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Snyk?
Customerly starts at Free and Snyk at Free.
Does Customerly or Snyk run on more platforms?
Customerly runs on Web, Ios, Android. Snyk runs on Web, CLI, IDE integrations.
Can I use Customerly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Snyk is typically brought in for.
What can Customerly do that Snyk cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Snyk covers Open source security, Code security (SAST), Container security, IaC security. Both handle Slack.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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