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Software · head to head

Freshservice vs Snyk

Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Snyk logo

Snyk

Software

Developer-first security platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Snyk has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Snyk free plan has strict test limits across all modules: Open Source (200), Code (100), Infrastructure as Code (300), Container (100) tests per month
  • They diverge on capability: Freshservice covers Incident management, Snyk covers Open source security.

Where they differ

Only the attributes on which Freshservice and Snyk actually diverge.

Attributes where Freshservice and Snyk differ
AttributeFreshserviceSnyk
Starting price$19/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, CLI, IDE integrations
Founded20102015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Microsoft Teams
  • G Suite

Only in Snyk

  • Open source security
  • Code security (SAST)
  • Container security
  • IaC security
  • License compliance
  • Fix PRs
  • Priority scoring
  • Developer IDE integration

Both cover

  • Slack
  • AWS
  • Azure

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Snyk
  • Asset management and change control for IT teamsnot Snyk

Snyk

  • Individual developers testing on free tier with limited monthly scansnot Freshservice
  • Development teams using Team plan with increased test quotas and IDE integrationnot Freshservice
  • Enterprises requiring unlimited testing via Enterprise plan with custom security rulesnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Snyk

  • Free plan has strict test limits across all modules: Open Source (200), Code (100), Infrastructure as Code (300), Container (100) tests per month
  • Free and Team plans count only contributing developers making commits within 90 days; public contributions do not count
  • Enterprise plan requires custom pricing and sales contact

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Snyk

Free

No published plan breakdown. See the Snyk review.

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Snyk if

  • You need open source security.
  • You want to start without paying.
  • You work on Web, CLI, IDE integrations.
  • You also want code security (sast).
Snyk review

Questions people ask

Is Freshservice or Snyk better?
Neither clearly leads. Freshservice starts at $19/month and Snyk at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Snyk?
Snyk has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for Snyk.
Does Freshservice or Snyk run on more platforms?
Freshservice runs on Web, Ios, Android. Snyk runs on Web, CLI, IDE integrations.
Can I use Snyk for free?
Yes. Snyk has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Snyk is typically brought in for.
What can Freshservice do that Snyk cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Snyk covers Open source security, Code security (SAST), Container security, IaC security. Both handle Slack, AWS, Azure.
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