Softwr

Customer Support · head to head

Jira Service Management vs Snyk

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Snyk logo

Snyk

Security & Cybersecurity

Developer-first security platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure; Snyk free plan has strict test limits across all modules: Open Source (200), Code (100), Infrastructure as Code (300), Container (100) tests per month
  • They diverge on capability: Jira Service Management covers Incident management, Snyk covers Open source security.

Where they differ

Only the attributes on which Jira Service Management and Snyk actually diverge.

Attributes where Jira Service Management and Snyk differ
AttributeJira Service ManagementSnyk
Pricing modelsubscriptionfreemium
PlatformsWeb, Ios, AndroidWeb, CLI, IDE integrations
CategoryCustomer SupportSecurity & Cybersecurity
Founded20022015

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Snyk

  • Open source security
  • Code security (SAST)
  • Container security
  • IaC security
  • License compliance
  • Fix PRs
  • Priority scoring
  • Developer IDE integration

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Snyk
  • Incident responsenot Snyk
  • Change managementnot Snyk
  • Asset trackingnot Snyk

Snyk

  • Individual developers testing on free tier with limited monthly scansnot Jira Service Management
  • Development teams using Team plan with increased test quotas and IDE integrationnot Jira Service Management
  • Enterprises requiring unlimited testing via Enterprise plan with custom security rulesnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Snyk

  • Free plan has strict test limits across all modules: Open Source (200), Code (100), Infrastructure as Code (300), Container (100) tests per month
  • Free and Team plans count only contributing developers making commits within 90 days; public contributions do not count
  • Enterprise plan requires custom pricing and sales contact

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Snyk

Free

No published plan breakdown. See the Snyk review.

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Snyk if

  • You need open source security.
  • You want to start without paying.
  • You work on Web, CLI, IDE integrations.
  • You also want code security (sast).
Snyk review

Questions people ask

Is Jira Service Management or Snyk better?
Neither clearly leads. Jira Service Management starts at Free and Snyk at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Snyk?
Jira Service Management starts at Free and Snyk at Free.
Does Jira Service Management or Snyk run on more platforms?
Jira Service Management runs on Web, Ios, Android. Snyk runs on Web, CLI, IDE integrations.
Can I use Jira Service Management for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Snyk is typically brought in for.
What can Jira Service Management do that Snyk cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Snyk covers Open source security, Code security (SAST), Container security, IaC security. Both handle Slack.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Jira Service Management

More on Snyk

Keep looking

Other head to heads