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Software · head to head

8x8 Contact Center vs ProtoPie

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
ProtoPie logo

ProtoPie

Software

Create advanced interactive prototypes

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only ProtoPie has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; ProtoPie the free plan allows 2 prototypes, 8 scenes per prototype and 50MB of cloud storage
  • They diverge on capability: 8x8 Contact Center covers Voice, ProtoPie covers Interactive prototyping.

Where they differ

Only the attributes on which 8x8 Contact Center and ProtoPie actually diverge.

Attributes where 8x8 Contact Center and ProtoPie differ
Attribute8x8 Contact CenterProtoPie
Starting price$85/monthFree
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWindows, Macos, Web, Ios, Android
Founded19872013

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in ProtoPie

  • Interactive prototyping
  • Data binding
  • Advanced interactions
  • Animation
  • Collaboration
  • Cloud sharing
  • Device testing
  • Code export

Both cover

  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot ProtoPie
  • Contact centernot ProtoPie
  • Remote worknot ProtoPie
  • Customer supportnot ProtoPie

ProtoPie

  • Building high fidelity interactive prototypes without codenot 8x8 Contact Center
  • Prototyping multi device and hardware interactionsnot 8x8 Contact Center
  • Sharing prototypes with stakeholders for testingnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

ProtoPie

  • The free plan allows 2 prototypes, 8 scenes per prototype and 50MB of cloud storage
  • Free prototypes carry a watermark and shareable links require the Basic plan
  • Saving prototypes locally requires the Pro plan
  • Team libraries and handoff recordings require the Pro plan
  • Basic caps storage at 500MB and prototypes at 20
  • Single sign on, private servers, custom fonts and custom hardware integrations are Enterprise only
  • Enterprise requires a minimum of 3 seats and is priced by quote
  • Connect Core is a paid add on at $20 per user per month

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

ProtoPie

Free
  • FreeFree
    • Limited prototypes
    • Cloud storage
    • Basic sharing
  • Professional$25/month
    • Unlimited prototypes
    • Advanced interactions
    • Collaboration
  • Enterprise$75/month
    • Everything in Professional
    • Team features
    • Advanced security

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose ProtoPie if

  • You need interactive prototyping.
  • You want to start without paying.
  • You work on Windows, Macos, Web, Ios, Android.
  • You also want data binding.
ProtoPie review

Questions people ask

Is 8x8 Contact Center or ProtoPie better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and ProtoPie at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or ProtoPie?
ProtoPie has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for ProtoPie.
Does 8x8 Contact Center or ProtoPie run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. ProtoPie runs on Windows, Macos, Web, Ios, Android.
Can I use ProtoPie for free?
Yes. ProtoPie has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what ProtoPie is typically brought in for.
What can 8x8 Contact Center do that ProtoPie cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. ProtoPie covers Interactive prototyping, Data binding, Advanced interactions, Animation. Both handle SOC2, GDPR.
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