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Software · head to head

Gladly vs ProtoPie

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
ProtoPie logo

ProtoPie

Software

Create advanced interactive prototypes

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only ProtoPie has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; ProtoPie the free plan allows 2 prototypes, 8 scenes per prototype and 50MB of cloud storage
  • They diverge on capability: Gladly covers Lifelong conversation, ProtoPie covers Interactive prototyping.

Where they differ

Only the attributes on which Gladly and ProtoPie actually diverge.

Attributes where Gladly and ProtoPie differ
AttributeGladlyProtoPie
Starting price$180/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWindows, Macos, Web, Ios, Android
Founded20142013

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in ProtoPie

  • Interactive prototyping
  • Data binding
  • Advanced interactions
  • Animation
  • Collaboration
  • Cloud sharing
  • Device testing
  • Code export

Both cover

  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot ProtoPie
  • Handling support conversations across voice, messaging and emailnot ProtoPie

ProtoPie

  • Building high fidelity interactive prototypes without codenot Gladly
  • Prototyping multi device and hardware interactionsnot Gladly
  • Sharing prototypes with stakeholders for testingnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

ProtoPie

  • The free plan allows 2 prototypes, 8 scenes per prototype and 50MB of cloud storage
  • Free prototypes carry a watermark and shareable links require the Basic plan
  • Saving prototypes locally requires the Pro plan
  • Team libraries and handoff recordings require the Pro plan
  • Basic caps storage at 500MB and prototypes at 20
  • Single sign on, private servers, custom fonts and custom hardware integrations are Enterprise only
  • Enterprise requires a minimum of 3 seats and is priced by quote
  • Connect Core is a paid add on at $20 per user per month

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

ProtoPie

Free
  • FreeFree
    • Limited prototypes
    • Cloud storage
    • Basic sharing
  • Professional$25/month
    • Unlimited prototypes
    • Advanced interactions
    • Collaboration
  • Enterprise$75/month
    • Everything in Professional
    • Team features
    • Advanced security

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose ProtoPie if

  • You need interactive prototyping.
  • You want to start without paying.
  • You work on Windows, Macos, Web, Ios, Android.
  • You also want data binding.
ProtoPie review

Questions people ask

Is Gladly or ProtoPie better?
Neither clearly leads. Gladly starts at $180/month and ProtoPie at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or ProtoPie?
ProtoPie has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for ProtoPie.
Does Gladly or ProtoPie run on more platforms?
Gladly runs on Web, Ios, Android. ProtoPie runs on Windows, Macos, Web, Ios, Android.
Can I use ProtoPie for free?
Yes. ProtoPie has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what ProtoPie is typically brought in for.
What can Gladly do that ProtoPie cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. ProtoPie covers Interactive prototyping, Data binding, Advanced interactions, Animation. Both handle SOC2, GDPR.
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