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Software · head to head

Amazon Connect vs ProtoPie

Amazon Connect logo

Amazon Connect

Software

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
ProtoPie logo

ProtoPie

Software

Create advanced interactive prototypes

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; ProtoPie the free plan allows 2 prototypes, 8 scenes per prototype and 50MB of cloud storage
  • They diverge on capability: Amazon Connect covers Voice, ProtoPie covers Interactive prototyping.

Where they differ

Only the attributes on which Amazon Connect and ProtoPie actually diverge.

Attributes where Amazon Connect and ProtoPie differ
AttributeAmazon ConnectProtoPie
Pricing modelusage-basedsubscription
PlatformsWebWindows, Macos, Web, Ios, Android
Founded20062013

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in ProtoPie

  • Interactive prototyping
  • Data binding
  • Advanced interactions
  • Animation
  • Collaboration
  • Cloud sharing
  • Device testing
  • Code export

Both cover

  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot ProtoPie
  • Voice, chat, email and SMS in one queuenot ProtoPie
  • Conversational analytics and agent assistnot ProtoPie
  • Outbound campaigns and automated contactnot ProtoPie
  • Workforce scheduling for contact centre agentsnot ProtoPie

ProtoPie

  • Building high fidelity interactive prototypes without codenot Amazon Connect
  • Prototyping multi device and hardware interactionsnot Amazon Connect
  • Sharing prototypes with stakeholders for testingnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

ProtoPie

  • The free plan allows 2 prototypes, 8 scenes per prototype and 50MB of cloud storage
  • Free prototypes carry a watermark and shareable links require the Basic plan
  • Saving prototypes locally requires the Pro plan
  • Team libraries and handoff recordings require the Pro plan
  • Basic caps storage at 500MB and prototypes at 20
  • Single sign on, private servers, custom fonts and custom hardware integrations are Enterprise only
  • Enterprise requires a minimum of 3 seats and is priced by quote
  • Connect Core is a paid add on at $20 per user per month

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

ProtoPie

Free
  • FreeFree
    • Limited prototypes
    • Cloud storage
    • Basic sharing
  • Professional$25/month
    • Unlimited prototypes
    • Advanced interactions
    • Collaboration
  • Enterprise$75/month
    • Everything in Professional
    • Team features
    • Advanced security

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose ProtoPie if

  • You need interactive prototyping.
  • You want to start without paying.
  • You work on Windows, Macos, Web, Ios, Android.
  • You also want data binding.
ProtoPie review

Questions people ask

Is Amazon Connect or ProtoPie better?
Neither clearly leads. Amazon Connect starts at Free and ProtoPie at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or ProtoPie?
Amazon Connect starts at Free and ProtoPie at Free.
Does Amazon Connect or ProtoPie run on more platforms?
Amazon Connect runs on Web. ProtoPie runs on Windows, Macos, Web, Ios, Android.
Can I use Amazon Connect for free?
Both have a free tier, so you can try either at no cost before committing.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what ProtoPie is typically brought in for.
What can Amazon Connect do that ProtoPie cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. ProtoPie covers Interactive prototyping, Data binding, Advanced interactions, Animation. Both handle SOC2.
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