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Software · head to head

HappyFox vs ProtoPie

HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
ProtoPie logo

ProtoPie

Software

Create advanced interactive prototypes

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only ProtoPie has a free tier, so it costs nothing to try first.
  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; ProtoPie the free plan allows 2 prototypes, 8 scenes per prototype and 50MB of cloud storage
  • They diverge on capability: HappyFox covers Ticketing, ProtoPie covers Interactive prototyping.

Where they differ

Only the attributes on which HappyFox and ProtoPie actually diverge.

Attributes where HappyFox and ProtoPie differ
AttributeHappyFoxProtoPie
Starting price$29/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWindows, Macos, Web, Ios, Android
Founded20122013

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Microsoft Teams

Only in ProtoPie

  • Interactive prototyping
  • Data binding
  • Advanced interactions
  • Animation
  • Collaboration
  • Cloud sharing
  • Device testing
  • Code export

Both cover

  • Slack
  • Jira
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot ProtoPie
  • Managing internal and customer support requests in one queuenot ProtoPie

ProtoPie

  • Building high fidelity interactive prototypes without codenot HappyFox
  • Prototyping multi device and hardware interactionsnot HappyFox
  • Sharing prototypes with stakeholders for testingnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

ProtoPie

  • The free plan allows 2 prototypes, 8 scenes per prototype and 50MB of cloud storage
  • Free prototypes carry a watermark and shareable links require the Basic plan
  • Saving prototypes locally requires the Pro plan
  • Team libraries and handoff recordings require the Pro plan
  • Basic caps storage at 500MB and prototypes at 20
  • Single sign on, private servers, custom fonts and custom hardware integrations are Enterprise only
  • Enterprise requires a minimum of 3 seats and is priced by quote
  • Connect Core is a paid add on at $20 per user per month

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

ProtoPie

Free
  • FreeFree
    • Limited prototypes
    • Cloud storage
    • Basic sharing
  • Professional$25/month
    • Unlimited prototypes
    • Advanced interactions
    • Collaboration
  • Enterprise$75/month
    • Everything in Professional
    • Team features
    • Advanced security

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose ProtoPie if

  • You need interactive prototyping.
  • You want to start without paying.
  • You work on Windows, Macos, Web, Ios, Android.
  • You also want data binding.
ProtoPie review

Questions people ask

Is HappyFox or ProtoPie better?
Neither clearly leads. HappyFox starts at $29/month and ProtoPie at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or ProtoPie?
ProtoPie has a free tier; the other does not. Paid plans start at $29/month for HappyFox and Free for ProtoPie.
Does HappyFox or ProtoPie run on more platforms?
HappyFox runs on Web, Ios, Android. ProtoPie runs on Windows, Macos, Web, Ios, Android.
Can I use ProtoPie for free?
Yes. ProtoPie has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what ProtoPie is typically brought in for.
What can HappyFox do that ProtoPie cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. ProtoPie covers Interactive prototyping, Data binding, Advanced interactions, Animation. Both handle Slack, Jira, SOC2, GDPR.
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Related pages

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