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Customer Support · head to head

Dixa vs ProtoPie

Dixa logo

Dixa

Customer Support

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite
ProtoPie logo

ProtoPie

Design Tools

Create advanced interactive prototypes

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only ProtoPie has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks; ProtoPie the free plan allows 2 prototypes, 8 scenes per prototype and 50MB of cloud storage
  • They diverge on capability: Dixa covers Unified inbox, ProtoPie covers Interactive prototyping.

Where they differ

Only the attributes on which Dixa and ProtoPie actually diverge.

Attributes where Dixa and ProtoPie differ
AttributeDixaProtoPie
Starting price$39/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWindows, Macos, Web, Ios, Android
CategoryCustomer SupportDesign Tools
Founded20152013

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • Salesforce

Only in ProtoPie

  • Interactive prototyping
  • Data binding
  • Advanced interactions
  • Animation
  • Collaboration
  • Cloud sharing
  • Device testing
  • Code export

Both cover

  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot ProtoPie
  • Routing conversations to agents by skill and customer datanot ProtoPie

ProtoPie

  • Building high fidelity interactive prototypes without codenot Dixa
  • Prototyping multi device and hardware interactionsnot Dixa
  • Sharing prototypes with stakeholders for testingnot Dixa

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

ProtoPie

  • The free plan allows 2 prototypes, 8 scenes per prototype and 50MB of cloud storage
  • Free prototypes carry a watermark and shareable links require the Basic plan
  • Saving prototypes locally requires the Pro plan
  • Team libraries and handoff recordings require the Pro plan
  • Basic caps storage at 500MB and prototypes at 20
  • Single sign on, private servers, custom fonts and custom hardware integrations are Enterprise only
  • Enterprise requires a minimum of 3 seats and is priced by quote
  • Connect Core is a paid add on at $20 per user per month

Pricing, plan by plan

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

ProtoPie

Free
  • FreeFree
    • Limited prototypes
    • Cloud storage
    • Basic sharing
  • Professional$25/month
    • Unlimited prototypes
    • Advanced interactions
    • Collaboration
  • Enterprise$75/month
    • Everything in Professional
    • Team features
    • Advanced security

Which should you pick?

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Choose ProtoPie if

  • You need interactive prototyping.
  • You want to start without paying.
  • You work on Windows, Macos, Web, Ios, Android.
  • You also want data binding.
ProtoPie review

Questions people ask

Is Dixa or ProtoPie better?
Neither clearly leads. Dixa starts at $39/month and ProtoPie at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dixa or ProtoPie?
ProtoPie has a free tier; the other does not. Paid plans start at $39/month for Dixa and Free for ProtoPie.
Does Dixa or ProtoPie run on more platforms?
Dixa runs on Web, Ios, Android. ProtoPie runs on Windows, Macos, Web, Ios, Android.
Can I use ProtoPie for free?
Yes. ProtoPie has a free tier, so you can try it without paying. Dixa starts at $39/month.
What is Dixa best used for?
Dixa is most often used for omnichannel customer service across phone, email, chat and social, routing conversations to agents by skill and customer data. Of those, omnichannel customer service across phone, email, chat and social and routing conversations to agents by skill and customer data are not what ProtoPie is typically brought in for.
What can Dixa do that ProtoPie cannot?
Dixa covers Unified inbox, Smart routing, Native phone, Live chat. ProtoPie covers Interactive prototyping, Data binding, Advanced interactions, Animation. Both handle SOC2, GDPR.
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Related pages

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