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Software · head to head

8x8 Contact Center vs Vectr

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Vectr logo

Vectr

Software

Free vector graphics editor for everyone

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Vectr has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Vectr performance issues: slowness during edits is a recurring complaint, especially problematic for complex designs
  • They diverge on capability: 8x8 Contact Center covers Voice, Vectr covers Vector drawing.

Where they differ

Only the attributes on which 8x8 Contact Center and Vectr actually diverge.

Attributes where 8x8 Contact Center and Vectr differ
Attribute8x8 Contact CenterVectr
Starting price$85/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, Windows, macOS, Linux, Chromebook
Founded19872014

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Vectr

  • Vector drawing
  • Shape tools
  • Typography
  • Gradient tools
  • Real-time collaboration
  • Cloud storage
  • Export options
  • Simple interface

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Vectr
  • Contact centernot Vectr
  • Remote worknot Vectr
  • Customer supportnot Vectr

Vectr

  • Logo designnot 8x8 Contact Center
  • Vector illustrationnot 8x8 Contact Center
  • Web graphicsnot 8x8 Contact Center
  • Learning designnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Vectr

  • Performance issues: slowness during edits is a recurring complaint, especially problematic for complex designs
  • Limited advanced features: lacks some features available in paid tools like Adobe Illustrator including complex shape manipulation
  • Internet dependency: requires constant internet connection with no offline capabilities limiting use in unreliable connectivity areas
  • Limited export options: fewer export formats compared to other vector graphics software
  • Limited integration: does not offer seamless integration with other design tools and lacks third-party extension support

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Vectr

Free
  • FreeFree
    • 1GB storage
    • Basic tools
    • Limited AI credits
  • Plus$1.99/month
    • 1GB storage
    • 600 AI credits
    • Single-session access
  • Premium$4.99/month
    • 5GB storage
    • 2,400 AI credits
    • Three concurrent sessions

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Vectr if

  • You need vector drawing.
  • You want to start without paying.
  • You work on Web, Windows, macOS, Linux, Chromebook.
  • You also want shape tools.
Vectr review

Questions people ask

Is 8x8 Contact Center or Vectr better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Vectr at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Vectr?
Vectr has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Vectr.
Does 8x8 Contact Center or Vectr run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Vectr runs on Web, Windows, macOS, Linux, Chromebook.
Can I use Vectr for free?
Yes. Vectr has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Vectr is typically brought in for.
What can 8x8 Contact Center do that Vectr cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Vectr covers Vector drawing, Shape tools, Typography, Gradient tools. Both handle Web support.

Answered from the vendors’ own pages

Vectr: Is Vectr free to use?

Vectr offers a free plan with 1GB storage, basic tools, and limited AI credits for essential vector editing. Paid Plus and Premium plans provide additional storage, AI credits, and concurrent sessions.

Source
Vectr: Can you collaborate in real-time with Vectr?

Yes, Vectr features built-in real-time collaboration with live workspace sharing through custom URLs and integrated chat for team communication, enabling distributed creative teamwork.

Source
Vectr: Does Vectr require an internet connection?

Yes, Vectr requires constant internet connection as it is cloud-based. It does not have offline capabilities, which can be limiting for users in areas with unreliable connectivity.

Source
Vectr: What file formats can you export from Vectr?

Vectr supports exporting in SVG, PNG, JPG, and Vectr SVG formats. Compared to other vector graphics software, export options are somewhat limited.

Source
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