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Software · head to head

ProtoPie vs Salesforce Service Cloud

ProtoPie logo

ProtoPie

Software

Create advanced interactive prototypes

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only ProtoPie has a free tier, so it costs nothing to try first.
  • Each has a real cost: ProtoPie the free plan allows 2 prototypes, 8 scenes per prototype and 50MB of cloud storage; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: ProtoPie covers Interactive prototyping, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which ProtoPie and Salesforce Service Cloud actually diverge.

Attributes where ProtoPie and Salesforce Service Cloud differ
AttributeProtoPieSalesforce Service Cloud
Starting priceFree$25/month
Free tierYesNo
PlatformsWindows, Macos, Web, Ios, AndroidWeb, Ios, Android
Founded20131999

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ProtoPie

  • Interactive prototyping
  • Data binding
  • Advanced interactions
  • Animation
  • Collaboration
  • Cloud sharing
  • Device testing
  • Code export

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

ProtoPie

  • Building high fidelity interactive prototypes without codenot Salesforce Service Cloud
  • Prototyping multi device and hardware interactionsnot Salesforce Service Cloud
  • Sharing prototypes with stakeholders for testingnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot ProtoPie
  • Field servicenot ProtoPie
  • Self-service portalsnot ProtoPie
  • AI-powered supportnot ProtoPie

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ProtoPie

  • The free plan allows 2 prototypes, 8 scenes per prototype and 50MB of cloud storage
  • Free prototypes carry a watermark and shareable links require the Basic plan
  • Saving prototypes locally requires the Pro plan
  • Team libraries and handoff recordings require the Pro plan
  • Basic caps storage at 500MB and prototypes at 20
  • Single sign on, private servers, custom fonts and custom hardware integrations are Enterprise only
  • Enterprise requires a minimum of 3 seats and is priced by quote
  • Connect Core is a paid add on at $20 per user per month

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

ProtoPie

Free
  • FreeFree
    • Limited prototypes
    • Cloud storage
    • Basic sharing
  • Professional$25/month
    • Unlimited prototypes
    • Advanced interactions
    • Collaboration
  • Enterprise$75/month
    • Everything in Professional
    • Team features
    • Advanced security

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose ProtoPie if

  • You need interactive prototyping.
  • You want to start without paying.
  • You work on Windows, Macos, Web, Ios, Android.
  • You also want data binding.
ProtoPie review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is ProtoPie or Salesforce Service Cloud better?
Neither clearly leads. ProtoPie starts at Free and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ProtoPie or Salesforce Service Cloud?
ProtoPie has a free tier; the other does not. Paid plans start at Free for ProtoPie and $25/month for Salesforce Service Cloud.
Does ProtoPie or Salesforce Service Cloud run on more platforms?
ProtoPie runs on Windows, Macos, Web, Ios, Android. Salesforce Service Cloud runs on Web, Ios, Android.
Can I use ProtoPie for free?
Yes. ProtoPie has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is ProtoPie best used for?
ProtoPie is most often used for building high fidelity interactive prototypes without code, prototyping multi device and hardware interactions, sharing prototypes with stakeholders for testing. Of those, building high fidelity interactive prototypes without code and prototyping multi device and hardware interactions are not what Salesforce Service Cloud is typically brought in for.
What can ProtoPie do that Salesforce Service Cloud cannot?
ProtoPie covers Interactive prototyping, Data binding, Advanced interactions, Animation. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack, SOC2.
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