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Software · head to head

8x8 Contact Center vs Abstract

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Abstract logo

Abstract

Software

Design version control and asset management

From
Free
Rated
-
Full review

The short version

  • Only Abstract has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Abstract the product appears to be gone. Its documentation path 404s, goabstract.com no longer resolves, and abstract.com now belongs to an unrelated venture capital firm
  • They diverge on capability: 8x8 Contact Center covers Voice, Abstract covers Version control.

Where they differ

Only the attributes on which 8x8 Contact Center and Abstract actually diverge.

Attributes where 8x8 Contact Center and Abstract differ
Attribute8x8 Contact CenterAbstract
Starting price$85/monthFree
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidMacos, Web
Founded19872015

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Abstract

  • Version control
  • Branching & merging
  • Asset library
  • Design tokens
  • Collaboration
  • File management
  • Comments
  • Activity tracking

Both cover

  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Abstract
  • Contact centernot Abstract
  • Remote worknot Abstract
  • Customer supportnot Abstract

Abstract

  • Design systemsnot 8x8 Contact Center
  • Version controlnot 8x8 Contact Center
  • Asset managementnot 8x8 Contact Center
  • Team collaborationnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Abstract

  • The product appears to be gone. Its documentation path 404s, goabstract.com no longer resolves, and abstract.com now belongs to an unrelated venture capital firm
  • Built around Sketch files, so it never covered teams that moved to Figma

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Abstract

Free
  • FreeFree
    • 1 shared library
    • Basic version control
    • 2 team members
  • Pro$12/month
    • Unlimited libraries
    • Full version control
    • Unlimited team members
  • Enterprise$50/month
    • Everything in Pro
    • Advanced admin controls
    • Compliance & security

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Abstract if

  • You need version control.
  • You want to start without paying.
  • You work on Macos, Web.
  • You also want branching & merging.
Abstract review

Questions people ask

Is 8x8 Contact Center or Abstract better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Abstract at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Abstract?
Abstract has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Abstract.
Does 8x8 Contact Center or Abstract run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Abstract runs on Macos, Web.
Can I use Abstract for free?
Yes. Abstract has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Abstract is typically brought in for.
What can 8x8 Contact Center do that Abstract cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Abstract covers Version control, Branching & merging, Asset library, Design tokens. Both handle SOC2, GDPR.
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