Softwr

Customer Support · head to head

Freshservice vs ProtoPie

Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
ProtoPie logo

ProtoPie

Design Tools

Create advanced interactive prototypes

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only ProtoPie has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; ProtoPie the free plan allows 2 prototypes, 8 scenes per prototype and 50MB of cloud storage
  • They diverge on capability: Freshservice covers Incident management, ProtoPie covers Interactive prototyping.

Where they differ

Only the attributes on which Freshservice and ProtoPie actually diverge.

Attributes where Freshservice and ProtoPie differ
AttributeFreshserviceProtoPie
Starting price$19/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWindows, Macos, Web, Ios, Android
CategoryCustomer SupportDesign Tools
Founded20102013

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Microsoft Teams
  • AWS

Only in ProtoPie

  • Interactive prototyping
  • Data binding
  • Advanced interactions
  • Animation
  • Collaboration
  • Cloud sharing
  • Device testing
  • Code export

Both cover

  • Slack
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot ProtoPie
  • Asset management and change control for IT teamsnot ProtoPie

ProtoPie

  • Building high fidelity interactive prototypes without codenot Freshservice
  • Prototyping multi device and hardware interactionsnot Freshservice
  • Sharing prototypes with stakeholders for testingnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

ProtoPie

  • The free plan allows 2 prototypes, 8 scenes per prototype and 50MB of cloud storage
  • Free prototypes carry a watermark and shareable links require the Basic plan
  • Saving prototypes locally requires the Pro plan
  • Team libraries and handoff recordings require the Pro plan
  • Basic caps storage at 500MB and prototypes at 20
  • Single sign on, private servers, custom fonts and custom hardware integrations are Enterprise only
  • Enterprise requires a minimum of 3 seats and is priced by quote
  • Connect Core is a paid add on at $20 per user per month

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

ProtoPie

Free
  • FreeFree
    • Limited prototypes
    • Cloud storage
    • Basic sharing
  • Professional$25/month
    • Unlimited prototypes
    • Advanced interactions
    • Collaboration
  • Enterprise$75/month
    • Everything in Professional
    • Team features
    • Advanced security

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose ProtoPie if

  • You need interactive prototyping.
  • You want to start without paying.
  • You work on Windows, Macos, Web, Ios, Android.
  • You also want data binding.
ProtoPie review

Questions people ask

Is Freshservice or ProtoPie better?
Neither clearly leads. Freshservice starts at $19/month and ProtoPie at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or ProtoPie?
ProtoPie has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for ProtoPie.
Does Freshservice or ProtoPie run on more platforms?
Freshservice runs on Web, Ios, Android. ProtoPie runs on Windows, Macos, Web, Ios, Android.
Can I use ProtoPie for free?
Yes. ProtoPie has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what ProtoPie is typically brought in for.
What can Freshservice do that ProtoPie cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. ProtoPie covers Interactive prototyping, Data binding, Advanced interactions, Animation. Both handle Slack, SOC2, GDPR.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Freshservice

More on ProtoPie

Keep looking

Other head to heads