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Customer Support · head to head

Customerly vs ProtoPie

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
ProtoPie logo

ProtoPie

Design Tools

Create advanced interactive prototypes

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; ProtoPie the free plan allows 2 prototypes, 8 scenes per prototype and 50MB of cloud storage
  • They diverge on capability: Customerly covers Live chat, ProtoPie covers Interactive prototyping.

Where they differ

Only the attributes on which Customerly and ProtoPie actually diverge.

Attributes where Customerly and ProtoPie differ
AttributeCustomerlyProtoPie
PlatformsWeb, Ios, AndroidWindows, Macos, Web, Ios, Android
CategoryCustomer SupportDesign Tools
Founded20152013

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • WordPress
  • Shopify

Only in ProtoPie

  • Interactive prototyping
  • Data binding
  • Advanced interactions
  • Animation
  • Collaboration
  • Cloud sharing
  • Device testing
  • Code export

Both cover

  • Slack
  • GDPR
  • 2FA

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot ProtoPie
  • Lead generationnot ProtoPie
  • Email marketingnot ProtoPie
  • Customer feedbacknot ProtoPie

ProtoPie

  • Building high fidelity interactive prototypes without codenot Customerly
  • Prototyping multi device and hardware interactionsnot Customerly
  • Sharing prototypes with stakeholders for testingnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

ProtoPie

  • The free plan allows 2 prototypes, 8 scenes per prototype and 50MB of cloud storage
  • Free prototypes carry a watermark and shareable links require the Basic plan
  • Saving prototypes locally requires the Pro plan
  • Team libraries and handoff recordings require the Pro plan
  • Basic caps storage at 500MB and prototypes at 20
  • Single sign on, private servers, custom fonts and custom hardware integrations are Enterprise only
  • Enterprise requires a minimum of 3 seats and is priced by quote
  • Connect Core is a paid add on at $20 per user per month

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

ProtoPie

Free
  • FreeFree
    • Limited prototypes
    • Cloud storage
    • Basic sharing
  • Professional$25/month
    • Unlimited prototypes
    • Advanced interactions
    • Collaboration
  • Enterprise$75/month
    • Everything in Professional
    • Team features
    • Advanced security

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose ProtoPie if

  • You need interactive prototyping.
  • You want to start without paying.
  • You work on Windows, Macos, Web, Ios, Android.
  • You also want data binding.
ProtoPie review

Questions people ask

Is Customerly or ProtoPie better?
Neither clearly leads. Customerly starts at Free and ProtoPie at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or ProtoPie?
Customerly starts at Free and ProtoPie at Free.
Does Customerly or ProtoPie run on more platforms?
Customerly runs on Web, Ios, Android. ProtoPie runs on Windows, Macos, Web, Ios, Android.
Can I use Customerly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what ProtoPie is typically brought in for.
What can Customerly do that ProtoPie cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. ProtoPie covers Interactive prototyping, Data binding, Advanced interactions, Animation. Both handle Slack, GDPR, 2FA.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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