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Lark vs Zendesk

Lark logo

Lark

Software

The super app for team collaboration

From
Free
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Lark has a free tier, so it costs nothing to try first.
  • Each has a real cost: Lark lark's own pricing page description states it offers a free starter pack, a Pro plan, and an Enterprise plan, and directs buyers to Contact us rather than publishing Pro/Enterprise figures on the rendered page.; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Lark covers Team messaging, Zendesk covers Ticket management.

Where they differ

Only the attributes on which Lark and Zendesk actually diverge.

Attributes where Lark and Zendesk differ
AttributeLarkZendesk
Starting priceFree$19/month
Free tierYesNo
PlatformsWeb, Windows, Macos, Linux, Ios, AndroidWeb
Founded20192007

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Lark

  • Team messaging
  • Video conferencing
  • Collaborative docs
  • Cloud storage
  • Calendar
  • GitHub
  • Google Workspace
  • Open API

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

Both cover

  • Jira
  • Salesforce
  • ISO27001
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Lark

  • Team communicationnot Zendesk
  • Document collaborationnot Zendesk
  • Project managementnot Zendesk
  • Company intranetnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Lark
  • Omnichannel customer supportnot Lark
  • Knowledge base and self-service portalsnot Lark
  • AI-assisted customer servicenot Lark

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Lark

  • Lark's own pricing page description states it offers a free starter pack, a Pro plan, and an Enterprise plan, and directs buyers to Contact us rather than publishing Pro/Enterprise figures on the rendered page.

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Lark

Free
  • StarterFree
    • Up to 50 users
    • 100GB storage
    • Unlimited messaging
  • Pro$12/month
    • Unlimited users
    • 1TB storage per user
    • 24-hour meetings
  • Enterprise$20/month
    • SSO/SAML
    • eDiscovery
    • Custom retention

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Lark if

  • You need team messaging.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android.
  • You also want video conferencing.
Lark review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Lark or Zendesk better?
Neither clearly leads. Lark starts at Free and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Lark or Zendesk?
Lark has a free tier; the other does not. Paid plans start at Free for Lark and $19/month for Zendesk.
Does Lark or Zendesk run on more platforms?
Lark runs on Web, Windows, Macos, Linux, Ios, Android. Zendesk runs on Web.
Can I use Lark for free?
Yes. Lark has a free tier, so you can try it without paying. Zendesk starts at $19/month.
What is Lark best used for?
Lark is most often used for team communication, document collaboration, project management, company intranet. Of those, team communication and document collaboration are not what Zendesk is typically brought in for.
What can Lark do that Zendesk cannot?
Lark covers Team messaging, Video conferencing, Collaborative docs, Cloud storage. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Jira, Salesforce, ISO27001, SOC2.
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