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Software · head to head

Lark vs Salesforce Service Cloud

Lark logo

Lark

Software

The super app for team collaboration

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Lark has a free tier, so it costs nothing to try first.
  • Each has a real cost: Lark lark's own pricing page description states it offers a free starter pack, a Pro plan, and an Enterprise plan, and directs buyers to Contact us rather than publishing Pro/Enterprise figures on the rendered page.; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Lark covers Team messaging, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Lark and Salesforce Service Cloud actually diverge.

Attributes where Lark and Salesforce Service Cloud differ
AttributeLarkSalesforce Service Cloud
Starting priceFree$25/month
Free tierYesNo
PlatformsWeb, Windows, Macos, Linux, Ios, AndroidWeb, Ios, Android
Founded20191999

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Lark

  • Team messaging
  • Video conferencing
  • Collaborative docs
  • Cloud storage
  • Calendar
  • Jira
  • GitHub
  • Salesforce

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Both cover

  • ISO27001
  • SOC2
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Lark

  • Team communicationnot Salesforce Service Cloud
  • Document collaborationnot Salesforce Service Cloud
  • Project managementnot Salesforce Service Cloud
  • Company intranetnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Lark
  • Field servicenot Lark
  • Self-service portalsnot Lark
  • AI-powered supportnot Lark

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Lark

  • Lark's own pricing page description states it offers a free starter pack, a Pro plan, and an Enterprise plan, and directs buyers to Contact us rather than publishing Pro/Enterprise figures on the rendered page.

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Lark

Free
  • StarterFree
    • Up to 50 users
    • 100GB storage
    • Unlimited messaging
  • Pro$12/month
    • Unlimited users
    • 1TB storage per user
    • 24-hour meetings
  • Enterprise$20/month
    • SSO/SAML
    • eDiscovery
    • Custom retention

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Lark if

  • You need team messaging.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android.
  • You also want video conferencing.
Lark review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Lark or Salesforce Service Cloud better?
Neither clearly leads. Lark starts at Free and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Lark or Salesforce Service Cloud?
Lark has a free tier; the other does not. Paid plans start at Free for Lark and $25/month for Salesforce Service Cloud.
Does Lark or Salesforce Service Cloud run on more platforms?
Lark runs on Web, Windows, Macos, Linux, Ios, Android. Salesforce Service Cloud runs on Web, Ios, Android.
Can I use Lark for free?
Yes. Lark has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is Lark best used for?
Lark is most often used for team communication, document collaboration, project management, company intranet. Of those, team communication and document collaboration are not what Salesforce Service Cloud is typically brought in for.
What can Lark do that Salesforce Service Cloud cannot?
Lark covers Team messaging, Video conferencing, Collaborative docs, Cloud storage. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle ISO27001, SOC2, Web support, Ios support.
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